
Love NYLA Hair Studio. Owners & staff are amazing, warm, friendly, accommodating. The best full service salon in Spring Hill. Happy Client for last 2 yrs, and constantly receiving compliments on my hair. Stand by their work.
I can no longer recommend this salon. Mistakes may happen, but not by me, the clent. Offered no explanation or apology when I immediately said " what did you do to my hair". Acted as if I was wrong to be unhappy, just ignored me & walked away. I paid for services too.
When I called to handle this properly over phone and not show how upset I was in front of other clients, Owner became completely provoking & argumentative--for what....my hair being ruined, me being unhappy & couldn't understand how this could happen, and, now I have to just live with this. Actually implying it was my fault & my being unhappy was the issue.
I had a standing weekly appt for last 2+ year's,, spent hundreds of dollars every month, and when they cut & ruined my hair they cancel my appts, and said they'd call when they could fit me in. Yes, I'm angry, but this is 100% truthful.
I'm more upset how this was turned on me, how ugly their comments & behavior towards me became, and, pretty much have said unfavorable remarks about me. Well, for the last few year's that wasn't the case. All in all, that is most unprofessional to do any of this, let alone be spoken to and about in such an...
Read moreWent in for the first time today and came out a lifelong customer. First impression of the shop was very clean and chic and everyone was very welcoming and friendly. I had Cara Lu as my stylist. She was extremely helpful and did great on my cut. I appreciate her honesty and she truly went above and beyond for me. She was honest about not being comfortable just yet with putting in a certain style of extensions, and directed me to another sweet lady in the studio that could at a different later date. The owner was right beside me and after seeing how disappointed I was (not in Cara herself, just not being able to get everything done that day) she offered to do it herself sooner. Cara Lu made sure I was taken care of and didn't have to. She could have been finished with me after my cut and left me to wait for what I wanted but she didn't. She made sure I left a happy customer. They totally made my day. I left with a new cut that I loved and still happy because Cara Lu and Joann went above and beyond to help me and make sure I could get in to get the extensions I wanted before i went off for vacation. No other studio has cared so much!! Especially after I probably came off as such a brat to begin with. This place is truly amazing and I will not be using anyone other than NYLA hair studio...
Read moreI can’t say enough amazing things about this wonderful salon, especially my out of this world stylist, Paige. I’ve been going to her for about 6 years now and I will never go anywhere else. I used to live 2.5 hours away and I still drove the distance to see her. I have very thin, frizzy hair and Paige is so extremely knowledgeable, she has never stirred me wrong. She explains every detail on what’s she’s doing. Even after 6 years, I trust her completely, she still explains it all to me. I’m a natural brunette that goes blonde and she makes it look like I was born a blonde. Also, I get a Kertain treatment every 6 months from her. I’ve never felt my hair so smooth and frizz free. I’ve been to my fair share of stylists and Paige is a chef’s kiss. Not only is she an incredible and talented stylist, she’s so sweet and caring. She radiates positivity. The entire salon and staff are incredible. I’ve seen each one of them work and their creations and every time I’m blown away. They all work so well together and it’s so beautiful to see how they help each other. From Paige to Joana to Chelby and everyone else…you can never go wrong with these sweet, talented ladies. My entire family goes here and will continue to. They have become family. I promise you are in the...
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