Michaels — Local services in Spring Valley

I went there a couple of times and the shop is great until today I tried to do the custom framing. The manager Acacia overcharged me. She did not ask me what kind and what level of protection I would like to have for the glass and went ahead and charged me. I checked official Michael's store website and they have standard, deluxe and premium package options which she did not discuss with me.

The manager did not offer the breakdown of the charge when I asked for the receipt for voiding back my transaction. She refused to do so and tore down all the papers in front of me, saying it's only for her record. The manager charged me $749.63 just for the artwork frames with acrylic clear glass (have only UV protection, anti-reflective and no mats). I must mistakenly have heard that she said 17.63. If I got the standard package for my artwork size, it would have been around $199 according to the official website. She's assuming I could afford it without a single question related to the options. It seems she thinks I got an artwork worth thousands of dollars. I also asked her, are you sure Michaels offers the best price? She replied this is a very fair price from all Michaels stores. Really? certainly the service would have been better.

Afterward, I went to another custom and professional fine art and framing store in Vegas. With the similar frame and exact add-on protections (UV protection and anti-reflective for acrylic glass, and no mats) for my artwork, they only charged me $130 for materials and labors all inclusive.

Of course, she does not scam everyone like me, and I hope she does not. Even I am a minority with an Asian face, I do not deserve this kind...

This review is regarding my experience with the store manager SETH. If I could personally leave a 0 star review for him I would. My nephew lost an item in the store and we quickly walked back in to ask an employee if anyone turned it in. She then spoke to the manager SETH and he was very dismissive and seemed irritated that we were asking him if he could make an announcement to see if it was found and could be returned to the front. He also said it wasn’t the store’s responsibility if the lost item was stolen and we never mentioned anything about the store being responsible. We just wanted to know if he could make an announcement. SETH continued to go back and forth with us because he did not want to make the announcement. He eventually made the announcement but it was very quick as if he felt he was wasting his time. A cashier then offered to help us and went to ask the other manager about checking the cameras. I assume the other manager’s position was under SETH because he kept repeating a script back to us about them not seeing us with the item. Why would we spend 30 min in Michael’s, a store that doesn’t sell electronics, about a game that was stolen in the store? It felt like SETH was accusing us of lying about the lost item. As a customer and someone with experience in customer service, I was very disappointed by SETH’S actions and the way he was talking to us. We were very calm during this interaction. SETH needs more training on how to interact with customers and demonstrating empathy when a...

I had the unfortunate experience of dealing with Megan for my first trip there. I didn't need much help, I was just asking to locate one item. Through this entire interaction, she was distracted by her fellow co workers. She seemed to be flirting with a young man that works there (didn't catch his name) which I found extremely inappropriate. Wasn't at all concerned with doing her job, and was behaving strangely for someone in the work place. My second trip there was about a week later and I asked for a manager (to avoid having to speak with Megan.) I spoke with the general manager Kathy. She was very polite to me, but I overheard her more than once speaking to her staff in a very rude tone. It was just very off-putting and hard not to notice. I didn't expect to be exposed to such inappropriate/hostile behavior between the staff while I was just trying to make a few small purchases. During Covid-19 concerns, my goal was get in and out quickly. That did not happen either time. Michael's corporate hopefully checks their online reviews, if so I recommend evaluating your staff members at this location. Specifically review how management chooses to address their team (customers do notice these things.) Secondly to review inappropriate employee relationships. Not my business, but my experience with Megan left a bad taste and made me nothing short of uncomfortable at your location,...