Best Buy — Local services in Spring Valley

I had placed an order last week, and was given seven different answers concerning the status of an online pickup order. It was stated that the item would be ready for same day pickup within an hour. When arriving in the store around 2 hours later a staff member at pickup had let me know that the item was not in the store at all and needed to arrive on truck, which had no time estimated. Checking online the next day, I spoke with someone who had said there was a confirmation hold on my end for account information- which I quickly went through and confirmed everything was correct. Next call I was told that the item was in store and just needed time to be brought to pickup and to wait for an email, notably this representative answered the call in what I believe was a bad mood, and just repeated her sentence to wait for a pickup email at least four times. This email never arrived, and when calling the next day I was told that my bank had never put the payment through and that the item was on hold in store due to that issue. Speaking with my bank, this I hold was placed on Best Buy’s end and that any action to confirm this purchase was completed successfully already. Calling back, I was told there was a technical issue that had mistakenly placed the item on hold and that I could pickup momentarily. About an hour later I received an email that the entire order was cancelled, and when calling to see if it was possible to come in person and buy the item at a register would be possible I was told yes- and to call to confirm this in an hour. Called again an hour later and I was told that the item had never been sent to the store and had been at the warehouse this entire time, and was not available for purchase. I wish I had not wasted my time for an item that was never arriving, and that I could instead make a purchase elsewhere much sooner without playing phone tag and given a different answer from each person I had spoken to.

Incredibly disappointed in their service, and want to warn others against online purchase through this company, as it seems like there is very poor communication on the...

I went in today to return an integrated amplifier that I purchased a few days ago. It had shut down on protection a couple of times during use over the last few days, and I figured I was asking it to do more than what it was designed for. No biggie, right? I guess not... the young man doing the return called back to someone over his microphone and another employee came up. He asked me what was going on. I explained that the amp didn't have enough power for my large B and W CM10s at home and that had made it overheat so I was returning it. The next 10 minutes were the most uncomfortable I've had in a Best Buy. He looked the amp over from head to toe. He rubbed at the fingerprint smudges the other guy had put on it when he looked it over as if I had put them there and it was evidence of tampering (I painstakingly wiped the entire unit down before taking it in). He hassled me about taking another unit home, instead of a return. He made me feel like I was committing a crime by returning the unit without trying another one. Meanwhile the rep doing the return kept asking the other rep if he could proceed, as if I was going to be denied the ability to return the unit for some reason. Then the second guy brought over two more Best Buy employees. They again turned the unit over and looked at every square inch of it while whispering to each other. It seemed they were judging whether or not the unit had been tampered with? The guy helping me with the return stopped the return process while he waited for them, asking them several times afterwards if it was okay to do the return. They seemed to think I had damaged the unit or done something inappropriate by returning it. As an Elite Plus member, I didn't expect to be treated so uncomfortably when making a standard return. I will not be shopping at this location again. They treated me as if I was a criminal and made me feel very uncomfortable. All because I was returning a 900 dollar...

Went in with my 7yo son to check out a surround sound for my new 4K TV. Unlike some other places all of their systems were hooked up to a TV and able to be tested to compare. This is the ONLY way to truly compare sound systems. Sebastian even had a blast as there were different video loops playing on the TV'S to showcase their UHD qualities. He still talks about the giant broccoli! Now here's the reason why they only get 4 stars. Not a single person approached us in the 45 minutes we were there and unbelievably, not a single person was in the entire back end of the store. I asked someone from another Dept for assistance and he had to call someone. Another 14 minutes had passed, I was actually timing it. Several employees came out of a room which I realized later was a display room and they were "testing" a new setup. I was thoroughly disappointed! I wish I could remember the person who finally came to help me because he turned my entire experience around. He was very knowledgeable and polite. I asked for the system I liked and he very nicely transitioned to explaining some other options I wasn't aware of. He took me to a setup & it was actually the only one not hooked up. The TV was actually missing! He was really good at what he does as I was looking forward to checking it out even though it were a little more expensive. I hate good sales peeps! That didn't stop him. He connected his phone via systems wifi, which was pretty cool, and downloaded Ice Age on his phone for us. Amazing service!!!! I was sold. Yes on the system but more so on the effort. Well done on turning a 1 star review into a 4...