New U Natural Beauty — Local services in Spring Valley

My rating is the results of multiple interactions occurred over the past several weeks.

First and foremost, I loved Olivia when in 2017 she worked on my eyebrows and gave me a look that I absolutely adored thanks to the microblading technique. I had never had permanent makeup done before and she explained everything clearly and thoroughly, gave me her time while I had a million questions and treated me with respect and patience.

Fast forward to 2022. At one of my visit with a lashes technician (at a different salon) I was discussing wanting to redo microblading for my eyebrows. I was then informed that this process can only be successful once, as it damages the sking long term after the first time. I was bummed out and I kept wanting to check in with Olivia to see what her thoughts on this might be. I finally made contact with the front desk, asked for Olivia and - understandably - she was busy with a customer's session. I explained my circumstances and the representative on the phone seemed to be very adamant to help me get an answer. She informed me Olivia would call me back, no later than the end of the following business day. Waited a week, never heard back. Weeks later, I was driving by and thought I'd stop and see if I could get my answers. I talked to the front desk and the attitude received was nothing like what I had experienced before. The feeling I got was that, because I didn't have an appointment, I was not "important". I explained I only needed a quick 2 minutes with Olivia to ask if she'd be in favor of treating my eyebrows with microblading as she did in 2017. When I was told Olivia was busy - understandably - I asked if I could wait until the end of her session and catch her before she started her next client. Reluctantly the front desk representative said yes. As Olivia came out and greeted her next client, front desk failed to grab her attention and explain my request. One time, two times, three times. I waited over 1.5 hours only to ask a question that I was never able to ask. Nonetheless, after making my remarks to the front desk that I was being overlooked in favor of others (yes, I know they had appointments and I didn't, but I was only needing TWO minutes), I proceeded to make an appointment for the following month.

The appointment date came and went without a reminder (my bad for not checking my appointments until later in the day only to discover I was past my booked time) and now I am thinking even more that I am obviously "surplus".

It looks like this business has an established clientele, which I missed to become part of. I am not a high maintenance person who needs work done on a regular basis, but occasionally I like to treat myself to a touch up of some sort, and I remembered being comfortable with Olivia and very happy with the results, so I wanted to give her my business again. Sure, when I walked into the waiting area and looked around, I realized I am not the ideal target customer, but I believe it was wrong to treat me like a less desirable client just because I don't obviously do the whole enchilada of fillers/botox and stuff on my face and body. I was just looking for someone who I know did a fantastic job, and made me feel like a million dollar back when she was getting her business off the ground.

I am glad for the success Olivia found on her path, but I would recommend her to instruct her front desk to be considerate of ALL visitors. Whether they are established clients or not, you never know what an inquiry can lead to.

This recommendation comes from a small business owner's...

I went here to redeem my groupon for the juvederm ultra plus lip filler. It is in a shopping center next to Smith’s so it’s easy to miss and at first gives the impression of a salon style building....but when you actually go in you see all the product availability and the services they offer. (More than you could imagine. I have been to way fancier places and they didn’t offer half of what this place does). After the sign-in process..the paperwork etc. I was greeted by one of the consultants and she explained some of the different services and the different products that can be used in each. She was very knowledgeable in each of the products (Botox vs dysport, kybella, cool sculpting, sculptra, etc) and really explained the different areas for use and the differences between the results and the length that each product usually lasts. I was pretty impressed. I didn’t come in not knowing what they were, but she did clarify some of the details for me. After finishing with her I waited a few more moments while the person actually performing my lip filler finished with another client. I was introduced to the APRN doing my procedure (and I am horrible with names but I’m pretty sure it’s her establishment)escorted back to a clean room and put in a comfortable medical type lounge chair. She assessed my lips and immediately noticed areas that needed fixing from the last juvederm I had done a few months ago at a different establishment. She noticed the smallest things and it was amazing. I knew that my lips didn’t look completely right but didn’t know exactly why. Took her two seconds and she had it pinpointed. She also told me that she wanted to use some of my juvederm ultra plus for my lips to even them out, but she didn’t want to use it all because my lips would be too big and they wouldn’t look good. I hesitated but agreed, I came in for a bigger pout and she was explaining that she wouldn’t suggest it! The audacity. But I agreed and let me tell you. I AM SO GLAD I LET HER DO WHAT SHE FELT I NEEDED, instead of me just dictating what I thought I wanted. She fixed my lips. No numbing cream and little to no pain (I had the lidocaine cream spread on my lips last time and it was way more painful than what she did with no numbing cream). She has a gift with needles. And she used the rest of my syringe to fill in the smile creases on my face. Dramatic improvement that I didn’t know I needed. Even though she is serious in her demeanor. She knows what she is doing and she has an absolute gift for aesthetics and symmetry. Next appointment (I have already made another one, they require a two week follow up to ensure that you still look as good as when you left) I am simply going to walk in and ask her to work her magic. 🤗 I have cancelled my membership at the other place and I am excited to see what all ...

My experience was not good at all. I went in to have my eyelashes done and a facial. My esthetician was Christian. She didn’t hold much conversation. Kind of like she was just there to do her job.

Everything was going kind of decent until my eyelashes were done. I tried to tell her that my eyelashes were hanging off on the corners. She tried to act as if she didn’t know what I was talking about, I’m guessing so that she would not have to fix them. She eventually attempted to fix one side and left the other side as is. Even though I had explained to her that I seen lashes hanging on both sides.

The facial was great, but I started breaking out the next day, and that continued for the next few days.

At the end of the appointment, I was asking her questions. I felt very rushed. Like she just wanted the money, so that I could leave. I gave her the money she asked for and still tipped her. Even though I was not happy with the experience and at times I felt she came off rude.

That same day. Not to my surprise. I lost 2 eyelashes. And the next day an additional eyelash. I had to go to the store for glue, and start gluing them back on myself, and for the amount of money I paid. (360) I shouldn’t of had to glue anything.

Long story short. I been gluing back on eyelashes for the past 2 weeks.

In the pictures that I have included. You can see that the lashes were not fully attached and started coming out the same day. I didn’t not pull or tug at them, or even take a shower. They were falling out.

I will not be going back. I would not recommend this place to anyone. 1 ⭐️ rating.

*My Update/Re-evaluation: while taking the lashed off. I seen that the lashes were attached pretty well and hard to get off.

This prompted me think about why would some of the lashes be on there properly and not others.

Then I remember when she was curling my lashed at the end of the session. I did feel something slightly snatching. Kind of hurt my eyes, but I didn't make a big deal about it.

My guess is that she didn't give the glue enough time to set in, before doing the eyelash curling.

My recommendation for her would be to take her time I. Between the installment and curling the lashes. If this was done properly. I do believe that my eyelashes would have lasted much longer.

Thank you for...