Prestige Nail Boutique — Local services in Spring Valley

Feel very mixed about my experience. My tech Rose was very gentle, had a great personality, and was a delight. The issues are with management and the other staff. I've never had such a weird dynamic with any other place in the world.

Where to begin? Check in was done by a heavyset woman who had a tight lipped smile and who clearly did not really want to deal with me (I've no idea who she is, nor have I ever seen her prior). The owner, an Asian man, was brusque, curt, and somewhat arrogant.

Towards the end of the service, the owner starts spraying cleaning material onto the surface of the stations to either side, never even asking me to please move my purse, or bothering to say the perfunctory "excuse me". Considering the place was not very crowded at all on a Friday, despite all the other open stations, he positions 2 other clients on either side of where we were, so that we were elbow to elbow. Really? I had to move around my purse 3 times as he basically chased it off the table top, then the 2 previously empty chairs on my immediate right and left. Discourteous and petty.

He then continues his first class mannerisms by openly asking Rose if she's about done yet with me. I don't think I've ever been more floored in my life. Who says that while the client is still engaged?!

Last cherry on top was check out. $105 ticket, and they deemed it necessary for the owner, his wife, and the surly seating hostess to all crowd in at the terminal, looking at the transaction, and watch every step of my signing for the tip to the print out of the receipt. What is THAT ABOUT?! Then we part ways with the 3 of them plastering on forced falsely friendly smiles.

Not only was that creepy, disturbing and thoroughly disappointing, I am in awe as to how they emphasize the quality of service in their salon throughout and yet they themselves are the single worst management I've ever come across. Perhaps I'm just spoiled from Beverly Hills standards of customer service, but nowhere in any metropolitan city would yesterdays antics not have been deemed outrageous. My only regret is Rose, a talented and lovely lady who truly deserves to be in a salon that has more tact and class, despite their aesthetic facade. Please note, I am NOT a difficult client. I enjoy being generous and hate public disturbances. I prefer to pay twice to receive courteous service and base respect in an establishment catering to women's well being. This place would be out of business in under a month if they were anywhere else but obscure Vegas. For this price, go to a world renown spot on the Strip, where you get treated as you should be, not a wannabe "upscale, eco friendly" hub, run by a rude bully and his equally unappealing co-horts. 2 stars solely for Rose, who herself deserves 5, but for the company she keeps.... Don't get fooled by the well scripted website. The only thing unique about this place is the audacity...

I was in town for the first time, and getting married (when in Vegas... ), and wanted to treat myself and get my nails done for the wedding. Prestige stood out to me because of their focus on sanitation, cleanliness, and the quality of the products they use - I'm in the beauty industry and having that inside knowledge makes me more particular about where I go. Honestly, I almost never get my nails done - usually do it myself - and I haven't even done that in over a year because I have limited time, and work with my hands so it doesn't tend to last. So this was an opportunity I was really looking forward to! And, I'm happy to say the experience did not disappoint. I was able to book in the day before for a gel-x set with nail art. I had Ashley and she was amazing. Friendly, knowledgeable, and worked with me to create my dream nails from the inspo pictures I brought & our discussion. The application was flawless and she was detail oriented, making sure that the extensions blended into my natural nails. She deserves a raise 😊. I did not have super high expectations for longevity as nothing wants to stay on my nails normally and they always end up starting to lift within days, even with Polygel or acrylic, but this is day 5 and they're still looking as good as the day I got them done! I'm very impressed. Even if they only lasted a few days, it would have been 5 stars for me bc I know that's a me problem, plus I can be hard on them, but I'm really really happy they've lasted this long.

Next time I'm in Vegas, I will be making a stop at Prestige Nail Boutique for sure. Clean & sanitary, great staff, great customer service. Price was great,...

Good luck getting an appointment here, even if you are lucky enough to to get one, that doesn’t mean they will honor the appointment. I have been going here for a few years off and on. The nail techs don’t seem to stay long because I almost never get the same one twice, even if I request the same person. Recently I have had problems with my appointments being canceled or moved. I have tried for a couple weeks to get in and finally managed to get an appointment for my fingers and toes. The day of the appointment, I get a text stating that the nail tech I was scheduled with went home and I would only be able to get the pedicure. I pressed a little more and was finally told they could do a different service for my hands and a polish change only on my toes. So I would pay for the polish change and tip, only to have to go back later and pay for a pedicure. This didn’t work for me. I then asked if I could just get the appointment for the day. I was then told I could, but they would have to do my hands and feet at the same time. So much for accommodating me as a client when they cancelled my appointment. This place is beautiful, but they really need to get it together. Sadly, I will...