Royalty Pet Spa llc — Local services in Spring Valley

I want to make a post and display the way April does business. I’ll start by saying she is a good groomer but her business practices and the way she treats clients is what I’m going to question. I have seen people post about her previously and she always responds with a very stern my way or the highway mentality.

Here is the situation, On Saturday they charged my card $300 for no call no show. I texted them and told them that I had texted them earlier in the week to cancel. I then picked up the phone to call them. The lady that answered said, I apologize but we have 4 people and a lot of text messages so sometimes we miss them. I explained that before you just charge my card at will , maybe you should double check just in case you missed one. She said, I apologized and refunded the money so no harm thank you. I started to say except you are holding my money for the time it takes to refund it. While I was saying that she hung up the phone. I tried to call back but they didn’t answer. Then I texted “Hanging up on someone is one of the rudest things you can do specially if it's a long time good paying customer. I see how you value your loyal customers”. After that I got a text message saying they didn’t hang up, the conversation was over and then they cancelled my remaining appointments. I called and left a message for April to give me a call. I posting the text message she sent me today. My point here is if you know you miss text messages and you know I am a reliable customer, maybe you should double check before you just charge someone’s card. Also, If you read the text message here are a couple more points.

Yes, I have specific times I am available to have my dogs groomed. I am the customer. I was never demanding. I was just specific to the time frame. I gave her those times, we discussed appointments and she never had an issue scheduling. We always made appointments 2-3 months out at all times. She told me once that 8am wasn’t going to work and moved it to 9. I didn’t complain. Just adjusted. Now all of a sudden she claims I wasn’t flexible to her schedule. First April never said anything about our appointment times being inconvenient for her til now. Second, again I am the customer and if those times weren’t going to work for her then all she had to do was say so and I would have adjusted or found a different groomer. No, I didn’t take her availability into thought and honestly I shouldn’t have to. If the times I was available didn’t match her schedule then all she had to do was tell me she couldn’t do it. Price - April and I had a conversation about the price going up. Sure you raise the price, I can be a little disappointed because it’s expensive. I never rolled my eyes. Her and I had a conversation about it. I may have spoken my displeasure but I can chose to pay it or go elsewhere. The next month I came in, paid the charge, thanked her for taking care of my girls and left. No issue no confrontation.

Point here is anytime I was in the business, April and I always had a pleasant conversation. At no time did I ever raise my voice, cuss, get argumentative or even get mad and now all of a sudden my business isn’t good enough. Now all of a sudden I am such a bad customer she chooses not to do business with me and bring up issues that were never even issues. Well it must be nice to have such a strong business that you can just cut ties with anyone that is even slightly disappointed in something that happened. You just expect customer to shut up and deal with it either way. April, you are correct you have the right to not do business with me, just as I have the right to leave a review about the way you...

My mini pincher went here for the first time for the works on Saturday May 3rd. I have no issue with the services. She came home smelling great. It was $75 for everything but I was willing to pay that because she had not been groomed for a while. My mom noticed she did not have her tags on her. I called Monday May 5th to inquire about the tags. The women on the phone was very rude. She said the tags are not here. I asked well then does that mean you threw them away? Because I know for sure she had them on when she got there. Oh she went off on me!!! Am I wrong for asking a question? I think she woke up on the wrong side of the bed. Professionalism was out of the window. I will be stopping bye when I get off work. And I won’t be using them again!!!!

Update!!!

The lies here, so instead of being accountable for the situation a person wants to lie!!! Yes, I was told that the person was not there that day. I was placed on hold. The person came back to the phone. Said they did not it have them. I asked. So does that mean you threw them away? From there I was being yelled at. I was asked why I would ask that question. I said I can not ask a question!!! I also asked her if she was ok? Not one time was she cut off. And I asked her if she was ok twice!!! Instead of being an adult and taking accountability. I’m being lied on. Wow. The tags are not even a big deal. But the lack of accountability is!!!! And it’s sad. I pray that this is a learning experience. P.S. The dog belongs to my mother, so I did not have anyone else pick up my dog!! THE OWNER DROPPED HER OFF STAYED THERE AND PICKED HER UP IN HER SCOOTER CHAIR!!! NOT A CAR.

As I said before. The service was amazing. So, I do recommend the service.The professionalism not so much. All it took was...

If I could give more stars I would! I cannot say enough wonderful things about this grooming spa! Brittany, the owner, is not only warm and professional but you can tell she truly loves every pet that comes through the door.

Eryn has been incredible with my pup; he’s patient, detail-oriented, and always makes sure she looks amazing while also feeling comfortable during the entire process. You can tell he takes real pride in his work.

And if you have cats, be sure to book April, she has such a rare and valuable skill. It’s clear she has a gift for handling even the most finicky pets with care and calmness.

The whole team goes above and beyond, and my pets always come home looking (and smelling!) their absolute best. I trust them completely, and I couldn’t imagine going anywhere else. Highly, highly recommend this spa for both dogs and cats. You won’t find a more dedicated, talented, and caring group...