Titan Stairs Inc. — Local services in Spring Valley

I had been talking to another company for months as our home was being built. Last minute we decided to go with Titan (BIG MISTAKE!). They were able to fit us in their schedule sooner (which dragged out to be a lot longer). The price was lower at first but once we changed the style it was about the same as the other company. Also, the salesperson seemed really open and honest. Which I feel that was the major factor for our decision. As the job started, they were minor issues here and there. The real issue started once they completed the project. Two days after the completion, we noticed the wood bowing. We left the salesperson a voicemail. By then obviously our check for the balance had cleared. We had also just paid someone to repair all the drywall and the paint damage that was created by the demo and installation. They got back to us on Monday, since our voicemail was on Saturday. They did have multiple managers come and inspect. The managers at the time said that they will cover our drywall repair cost. Once they did repair the warped area, it was a different song and a dance. They wanted a receipt and since we had not anticipated on this happening, we did not get one. Obviously it was repaired when they had to tear it all apart again and damage it all over again. Therefore we had to hire our drywall and painters back again to repair our walls. They also were complaining that they lost money on the project, which is super hard to believe after what it really cost us! Not to mention all the delays which delayed our move and created more expenses for us. To top it all, we are still getting cracks out of nowhere in the wood (last picture). Please do not waste your money and time with them! If you are considering other companies like I did, don’t fall for the honest and sincerity of the salesperson. There is nothing honest about them! They use a wood that they damn know it has moisture in it. They make promises that they don’t deliver. And the quality and the workmanship is so bad that you have to constantly walk on eggshells that it may get damaged!! UPDATE: The warranty manager Mike, he is very nice. They actually came and fixed all of our issues. They were very respectful and understanding to my health issues and made sure to minimize creating dust and anything that would affect me to the best of their abilities. (I really appreciated that!) The only reason that I’m still not giving them 5 stars is that we still did not get the reimbursement of our drywall repairs as we were...

As the owner of Vegas Remodels LLC, I can say without hesitation that Titan Stairs is our go-to stair railing company in the valley. In an industry where timing and communication are everything, Titan Stairs consistently delivers. They show up when they say they will, communicate problems as they arise, and bring an impressive level of detail and thoroughness to every single project.

I have to give a special shoutout to Mike Bell—by far the best salesperson on staff. Over the years, Mike and I have built more than just a professional relationship—I'd like to think of him as a friend. We chat, catch up on life, and it’s always clear how much he cares about both the craft and the people he works with. He’s sharp as a tack, good-looking, and let’s be honest—without Mike, the stair world would be in chaos.

If you’re looking for top-tier stair railing work and a team you can trust to treat your projects like their own, Titan Stairs is it. I can't recommend...

If you want to remodel your old carpeted staircase to hardwood and try to cheap out by hiring a jack of all trades contractor to finish the job, then you’re going to get exactly what you pay for, trust me. After all of that mess, we hired Titan stairs to redo our half spiral staircase in hardwood. Danny was great to work with and helped us out selecting the right materials and design and was able to start the job immediately. Our installer Gary did an absolutely amazing job that far exceeded our expectations and we couldn’t be happier with our...