McFadden-Dale Industrial Hardware — Local services in Spring Valley

I'm very disappointed and continue to be disappointed in the customer service that I have received at this store. I was looking for a particular item and tried reaching out to the gentleman behind the counter. They were short, rude, and nasty. I did manage to get a grunt and a direction by pointing (this was the second time I was there and this was the second time it's happened) I suspect that if the mindset of the customer service of McFadden doesn't change you will surely see another Circuit City scenario appear before you. In case you're unaware of them, they filed bankruptcy and went out of business, and the number one reason cited was poor feedback and poor customer service. There was also a Las Vegas hardware store with the name of "Homebase" a direct competitor of Home Depot, and yes they went out of business for the same reason. Just a heads up, I'm nobody special, just one of your customers. I'm sure this will go to deaf ears and no one will reply back and there be no change and on top of that I will get no pleasure when I see the store close; however I will have the pleasure of saying I told you...

I get it, this seems to be the only place in town where you can get specific parts or tools at in-store retail setting. But I gotta tell you the service and especially the attitudes of the staffs are terrible. Overpriced in general (you can get better quality parts online for about half price most of time. Duh.), but I guess that’s the deal with this kind of off-line retail buying, and if you’re visiting here you’re probably in a situation you need the part asap.

The bottom line: don’t expect quality retail experience, although it is retail. Expect overpaying for products, most of which you can get cheaper online.

Edit: Downgraded to 1 star. had to come back 2 months later and the attitude and unhelpfulness of staff even got worse. One staff price checked an item with missing price info and said $A. When checking out, counter guy, who didn't even bothered to scan its bar code, now says $B. Also says "I don't know who you talked to but this is the price." What a great way to...

It's a great traditional old school style hardware store. They pretty much have anything you need. I have found many items there that I couldn't find at the big boxes or even the Ace an True value. I'm shopping there at least once or twice a week. Prices are higher than the Big Boxs, but thats expected for the convenience and inventory of items. I would like to give it 5 Stars however the customer service could be much better. The guys behind the counter are knowledgeable about items in the store but not once have I walked in and had someone say can I help you find something? Or after I ask, offered to show me other than its on isle and...