Best Buy Outlet — Local services in Springdale

I had a strange and expensive experience with this store. Traveling over an hour to pick up an appliance purchased through the Best Buy website. Upon arriving, the staff greets me with a malaise salutation. Then, I communicated the order information. A manager or lead asked if I wanted to see it while looking in towards what appeared to be the machine I was there to retrieve. It was pulled from the floor and sitting just past the point of sales machines in what seemed to be an area where they prepared the appliances prior to their placement in customers' vehicles. I had a rather good view of the appliance and did not notice anything that would raise questions. I was given instructions to back the vehicle up to the exit. Before I did as instructed, I asked for a receipt. In response, the associate said that there was one emailed to me. Two people arrived behind the vehicle quite some time later, with an appliance swaddled in safety wrapping and even corner protectors on the unit. It seemed good to go. I got in the driver's seat. The unit was carelessly and hastily shoved into the rear cargo area. That was unexpected. I thanked them and went down the street to check the vehicle or item for damage. Upon seeing the unit, I was immediately dumbfounded by the condition. Two sides were creased at very sharp angles. There was no way the unit could operate under such conditions. All units sold are supposed to operate without defects. I didn’t want to go back to this location. I pulled into the parking lot and observed the significantly better treatment of other customers' items when placed in vehicles. This further supported the notion that the people working at this location did not care or did not want to help by doing a satisfactory job. To get help on what to do, I sought help from another location. I was provided the name of the area manager, from whom I never heard back. The employee listened and looked at the unit that was sold to us. They expressed concerns with the Springdale location’s lack of knowledge or experience to provide basic service. It was conveyed that I should return to the same location and find a suitable replacement. This resulted in another more than an hour each way once again. The associate that helped me was friendly, though he lacked the experience or knowledge to handle the situation. The manager was dismissive and condescending. The original associate sought help from a coworker to finish facilitating the return of the property and the sale of a more expensive item. I was not happy that not only did it take twice as much effort, but then they were being gouged for more money to fix their inappropriate selling of goods that didn’t meet their terms and conditions. I went on my way to review the receipts over lunch. I then noticed the item number of the product they gave me and took back did not match the one on the receipt. I never received the specific item I ordered. I have contacted Best Buy several times, never getting any help or response regarding the sales tactics, customer service, or extra expenses incurred due to...

Looking to update the kitchen, with a new range . Looked at 50 different models at 3 different stores. Then we came across this Viking six burner gas top and oven. Found ours by accident sitting all by its lonesome . What's better is over $4000.00 dollars off price tag. This unit is a piece of artwork from the cast iron tops to the massive oven racks. Happy wife happy life!

You know, when something is too good to be true, it usually is !!! The almighty Clint Eastwood set it right, it's a cluster Fu_k !!

Item 1) they lie, Is the stove 100% complete?? Oh yes , it's not missing anything !! Remember that statement.

Item 2) Paid for complete delivery, gas line install and setup of stove

Item 3) Store contact is impossible. You get customer support in India, That literally has no idea to what is going on with your purchase. Except to charge you $100 more than what you've already spent for delivery setup. All this Without your approval. Cancel your order for you. Then reschedule your stove delivery 6 days later then the original date. Tell you you can sit around for 12 hours and see if it gets delivered ?? They're like talking to a rock ! Totally fu_k everything up.

Item 4) Trip back to the store ! They re check all the charges to make sure they were correct the first time. And they were ! Now the slot on the delivery truck is gone ! I'm having a party the next day with 20 people coming to my house . They promised once , on the purchase date it would be delivered on that Friday. They confirmed that promise again on the 2nd visit , you won't miss your party the manager and I will personally take care of this.

Item 5) What really happened?? Two guys show up, clearly not the sharpest pencils in the box. Not motivated to make any delivery, request my wife shovel the sidewalk. F-them, she did throw calcium down on the sidewalk. They tried not to deliver the stove saying it was missing parts, that didn't work, they tried to say the stove has no tie down for tipping. Customer service took care of those issues, it was not missing a leg a leg cover. They delivered the stove, said they don't set anything up. Just drop off. Left a 1-in gas line for the stove, wrong ! Should be 1/2 line . So I'm left with a stove I can't use . Had to contact a plumber to hook up the stove. That's a service charge and $100. Hr. Thank you best buy

Item 6 They lie ! They over charge you for bogus charges for at least 100.00 They lie ! Make promises they don't keep ! They lie ! I have to return the gas line, get refunded. I have to go back to the store , get a refund for install and setup. (Remember we just drop off) Complain about the rudeness of the delivery drop off guys. They're laziness and not wanting to do their jobs. Need customer service: 3 out of 6 burners do not ignite properly or at all. Should be reimbursed for the plumber. Sad , customer support and service is a nonexistent. Everyone has a different story.

The burners that do work , are wonderful to cook on. The oven works flawlessly and bakes...

This was the most horrible experience ever. We have bought many things from Tri-County Best Buy and they chose to wrong us. Not even tracking our history of purchase and now they have most likely loss loyal customers!! We Purchased 4 SAMSUNG Flat screen TVs. 2 Large and 2 32 inch. Well the first 32 inch TV my husband opened it was not packaged correctly and it did not have all the parts so he did not look at the TV any further and just placed it back in the box and said it needed to go back. Well we took it back and first off we were told we only had 1 day to open all the TV boxes to assure they all worked. When was this told to us? NEVER! Not packaged right, no stand a crack on the top, and the screen was all scratched. When we went to return this TV they refused to take it back for one they said it was not even the TV that was supposed to be in the box and they said it is a TV that they did not even sell. To insult the problem even more they said the TV was a 2014 or something to that affect. They asked if it was bought as an open box, I stated not it was bought as brand new and that is not what we received in the box. They said if it was a return the box would have a marking on it. Well if I purchased the TV from off line and not directly from in the store why would I purchase an open box or used TV? If I swapped the TV out why would I have brought it back to you with the box wide open, letting you know that there were parts missing to my new TV? Obviously they have done this to many other people and if so this store needs to be looked into. Since they made us take the TV back home we inspected the box and realized the individual who did the swapping opened the box from the bottom which the manager and sales associate did not bother to check the box out closely. We have purchased years of cell phones, tablets, cables and cords, grooming shavers, thermostat, navigation system. We have purchased many things from Best Buy and never needed to return anything until now and we are accused of swapping out a TV SERIOUSLY!!. Check our tracking record we are not individuals to do this and it is quite shameful that this is what BEST BUY TRI-COUNTY thinks of their customers. If your employees are doing this or if any customers are doing this you best start checking all returns and making sure that what is supposed to be in the box is in it. I am not taking the fall for this. I want an exchange or my money back. Check your inventory and see when the TV went out your store and was returned and if it did not happen you have an employee who did this and most likely the crew that was on shift when it was time to return...