Boot Barn — Local services in Springettsbury Township

I recently picked up a Sheplers order at the store and received a coupon via email for $25 off a purchase of $75. I purchased a pair of Jeans that cost over $80 as well as a turtleneck and jacket for my wife. Her 2 items totaled more than $75. From here on, I'll use rough numbers. I decided to return the jeans yesterday, expecting to get my $80 back. Instead, they would only give me back $65 because "the system" applies coupons to all items in a purchase. I argued that the coupon requirements were met without the jeans and I wanted my full refund. The staff (3 ladies behind the register) were all very rude and refused to refund what I was owed. One lady proceeded to fidget with a calculator for a few minutes then told me I made out by $2, but that I could "do my own math". I corrected her and said that they effectively stole $15 from me and I would not be coming back. The lack of customer service, incompetence, and overcharging have ruined this store for me. I'll be shopping at Cape Horn Western Wear...

Great selection, decent prices. They vary from cheap to expensive. I got one pair of Cody James. Hated them, the plastic boot strap loops broke after a month. But they let me get another pair of whatever at same price or less. Got a different style of Cody James. The traditional western style. Love them, been wearing them for more than 6 months and they treat my feet really well. I'm picky with my boots so I'm happy. Will definitely go back for more. The picture is of the boots I got but they're worn in. Just conditioned. Still hold up and I do best them up. I'm a Mason by trade. They're still as comfortable as the day I got them. I only had to get used to the metal shank that is in that kind of traditional style. I don't think I can go back to a...

I was in to find a specific pair of boots and I was having a hard time finding them. A staff member greeted me with a welcoming hello and can I help you find anything. Needless to say Johnathan, Robert, Claire spent about 30 minutes with me, to find the right pair and size for my needs. I have all good things to say about boot barn and their staff! Keep up the good work and thank you again for getting me in that perfect...