Burlington — Local services in Springettsbury Township

TERRIBLE sloppy lazy customer service and ppl working there, they don't give a shit. I will never shop at this Burlington store ever again, and U SHOULDN'T EITHER! Trust this review section go to another store! Unprofessional. I had issues with items the cashier never gave me, left me walk out of the store and all the way to my car which was a min or 2 walk. Mind u the store had maybe 4 ppl in it while I was there it was at 11:30pm so they weren't busy lol? I was pissed. Who wants to drive all the back the next day when ur busy and work and had to get all the way home look at my stuff and realize the last 2 items I did not have. I had no idea obviously. They put my items back on the floor and the manager on the day I came back in for them said they were put back and there was nothing she could do it is what it is. I can't believe they wouldn't honor something that was their mistake. I live 40 mins from this location so I wasn't able to make a trip for 2 items and something that wasn't even my fault at that. Most places put ur name on the items and put them in a drawer or have a specific place for these kind of items? I worked customer service half my life, the manager could've honored my 2 items and I had my receipt as well but she didn't want to. She also knew they were there and put back on the floor, bc she said I remember them I'm pretty sure they were put back on the floor bc there not here. I just think it's wrong. I've been at places who have went OUT of their WAY to make something right when they were in the wrong, not this place. Beware!!!!

I have NEVER in my life complained about something...

I would give a zero if I could. They don’t have their dressing rooms open for you to try things on unless you’re shopping during the weekend. You have to guesstimate how it’ll fit and buy it or don’t. So I didn’t. I had a cart full of items that I put back on the racks because of this. I live way too far away from any Burlington to be buying $100-$200 worth of product to turn around and return it. That’s insane. No customer should have to do that. Another woman shopping ended up doing the same thing. They are only hurting their sales by not having things open to the customers. Also the staff were very rude when asking about the fitting rooms. The entire time I was shopping, their staff kept hawk eyeing me and my cart.. if you have time to watch my every move and not do anything else, you probably have time to open you...

Went here for school shopping and paid for all my items went to leave and the alarm went off so I said to my adult daughter while in the doorway check and make sure all security tags are off everything before we leave and before I knew it loss prevention was taking the bag back in the store pulling all my items out and I noticed a rip in one if the items so I said while you have all my stuff out of the bag I want a refund for that item she said no you have to call umm no im standing in the store. Meanwhile the cashier who rang me out proceeds to say "interesting" about 6 times. So I said what is so interesting you rung me out? Worst service ever and so very...