Ashley Store — Local services in Springfield Township

CHECK PRICE ONLINE BEFORE YOU BUY!! THEY OVERCHARGE YOU IN THE STORE!! BIG SANDY SUPERSTORE SELLS ASHLEY BRAND FOR HALF PRICE!! The sales guy from Ashley actually sent me a link to leave a review so, ask and you shall receive!! Do your research before you hand over your credit card! Purchased a couch, base price was $4,555 in the store. As we are sitting there waiting for the guy to run the card, the internet works its magic. I was looking at something completely unrelated and an ad for couches was on the page showing what looked like the exact couch we just bought, so I clicked it. Keep in mind the sales guy told us that Ashley is THE ONLY store that sells this particular couch! Well turns out that was a big fat lie because Big Sandy Superstore also has this exact same couch. Here’s the best part, it was in stock for $2,500! TWO THOUSAND DOLLARS LESS than what Ashley was selling it for! I showed it to our sales guy and his jaw about hit the floor. Then he tried to say we don’t price match online stores. I showed him that it was in stock in store in Columbus, then he said we only price match within 25 miles. So I said then I would like a refund and I’ll be going to Columbus and buying the couch from them. He then went and had a 20 minute conversation with his manager, they came back and decided they would price match. Now, here’s the kicker… on my way home, I was telling someone this story and wanted to show them the couch, so I went to send them the couch from Ashley’s website… $2,800 on their website! So I checked a few other couches that we looked at, not only were they all way cheaper on Ashley’s own website, but you can get just about everything that Ashley sells at Big Sandy Superstore for half the price that Ashley sells it for and it’s Ashley’s signature brand! Oh and if you decide not to spend the small fortune on delivery and you decide to pick things up yourself, you now have to go to Marion. Guess what’s in Marion… a Big Sandy Superstore!! If it wasn’t for my wife feeling bad for the sales guy that told us about how he had 5 kids and all that nonsense, I would have never given Ashley a dime! (I never will again) Not to mention I won’t even see this couch until mid to late September! What kind of BS is that?? First you lie to us about being the only store that sells this couch, then you clearly tried to rip us off for what turned out to be $2,600 more than it should have been (that was what they refunded to price match) and now we have to wait a month for the couch?? It’s literally in stock available for pick up today at Big Sandy! Ashley better figure out how to get this couch to my front door before I get back to their store to get the rest of my money refunded and go to Big Sandy to get this couch. Not to mention the sales guy was probably the worst sales guy ever. Right off the bat I was ready to walk out because he thought it was a good idea to tell us that the couch we currently have was junk and we need to throw it away because we bought it from a different store. Not a good first impression! And lastly, when you ask to be left alone so that you can walk around and look, that doesn’t mean come up to us every 5 minutes to tell us about something! I’ll never go back to Ashley again! Except to get this couch refunded! Only thing that will stop me from doing that is if Ashley calls me and says they will now be delivering this couch for free to my house by next Friday! If not, I’ll be going back to Big Sandy this weekend to pick up our new couch and on to Ashley for a refund!! Thanks for the link to...

Over the years, I have spent a lot of money at the Ashley Home Store in Mansfield/Ontario - dining room chairs, a sectional, a TV stand, side tables and more. This past Saturday (Nov 1) I bought a pair of lamps. When I got home, the lampshades were of noticeable differences in color. This was made more obvious by the addition of the light bulb, of course. The lamps were also too large for the tables I have, so I wanted to just return them.

I was unaware that they were non-returnable (per my receipt which was still in the envelope). I understand having a policy like that to avoid people "sampling" items to see if they match or not. However, I experienced what is perhaps the worst mistreatment I have ever encountered at a store. The man who said he was the manager, Sam, was abusive, rude, dismissive and condescending. At first, he was going to charge a restocking fee of 20%, but when I returned from my car with the second lamp, he decided he was sticking to the policy of not returning them since it was clearly stated on my receipt. When I explained the situation about the difference in colors, his comment was "the lamps are the same color as they were yesterday when you bought them". At this point, I just felt dismissed and my voice was not being heard. I put the lampshades on the table and asked him to take a look. (At this point, he hadn't even looked at them). By now I was angry, not because I couldn't return the lamps, but because I was being treated so poorly.

He said I slammed them so hard that I needed to "get out of his store". I asked if I could at least get the matching shade and he said no, that I needed to leave his store.

I am still upset today because of how I was treated. I've been a good customer at that store, but after this awful treatment, I won't ever...

Get your furniture some place else, the customer service of Ashley Furniture is trash AT BEST! Bought our sectional in 2020 (weird year for everyone), however, when we received the lounge on the sectional it broke within first few months. Now it's broke again, since their products are made out of cheap particle board! We did purchase the extended warranty and it's still NOT COVERED because it is just past the 5 year extended warranty. We received the sectional part in January. However, we didn't receive the lounge part of the sectional till September of 2020 (replaced an back ordered). Since the warranty was signed in January of 2020 no one will (Ashley Furniture or the Montage Group (their 3rd party warranty group)) cover it. Ashley said they'd be more than happy to send a technician out to "look at it, at the expense of the customer". Not happen!!!

We've bought multiple items from Ashley Furniture (dining room set, mattresses, sofa, etc) but, after this experience we're taking ours and our families business else where. Extremely disappointed is an understatement with this company that we've purchased multiple products from.

This post is to forewarn anyone considering purchasing something from them! The products are made cheaper now than ever before. We have located a couple other places that offer lifetime warranty and STAND BEHIND THEIR PRODUCT! Is it a little more? Yes but, I also don't like pay $1,500-2,000 every few years on...