Clothes Mentor Springfield, PA — Local services in Springfield Township

I used to really question the bad reviews here because I always had nothing but good experiences. But yesterday, I had an awful experience here. I dropped off three big bags of clothes, shoes and bags at 10 AM. Came back at 4 PM and they still hadn’t even started going through my stuff. Ridiculous because six hours seems like more than enough time on a Monday. I told them I was going to stay and shop around for a little bit and got a text no more than 10 minutes later saying they were finished with my drop off. Immediately, I was skeptical because there is absolutely no way you could’ve gone through the amount of stuff I brought in in 10 minutes. When I went up to the counter, they told me they were only buying one item from me because the rest of the stuff was too worn, too old or not in season. Yes, some of the stuff was a little worn, I will give them that. But I have sold to them before and they have bought items from me that were 5+ years old. Not to mention, I had tons of designer and namebrand clothing items with the tags still attached. Brand new bathing suits, dresses and shoes. I had one black skirt that I bought six weeks ago, never wore and was too lazy to return. Not really sure what they found wrong with that. They didn’t buy a pink leather vera Bradley bag that was used once or twice and is in mint condition. Meanwhile, there racks in the store are full of fashion nova and SheIn. To top it all off, when they handed my bags back to me, all of the stuff that was on top when I brought it in was still on top, confirming my suspicions that they never looked through any of it.

Like I said, up until yesterday I’ve never had anything but good experiences here so this was extra disappointing because I know they can do better. They weren’t even friendly or welcoming either. The manager is great and she wasn’t there so maybe that’s part of the problem, I don’t know. Either way, I don’t see myself coming back here for a long time because this left a really sour taste...

It saddens me to have to write this review as an avid customer and former employee. I have frequently shopped at this location for years and also have sold numerous times. Today I came in to sell and was informed that it would be about a thirty minute wait as there was just one customer ahead of me. I informed the associate that I would stay in store to browse around and after about 20-25 minutes, I approached the associate to inquire about the buy since I didn’t have my phone on me to receive a text. I informed her that I would wait in my car until the process was complete and waited at least another 25 minutes before heading inside to check the status of my buy. While sitting in my car, the customer that was ahead of me with her buy was seen leaving with her items. I headed inside to see if my items were completed and the associate checked the system and then checked with another employee and told me that I was still next on the list and it would be an additional thirty minutes on top of the 40 minutes or so that I had been waiting which to me was not acceptable. There was no urgency to have the buy completed and instead I was informed that “maybe” there was a designer buy which takes more time which I am well aware of. However in this case, the one buyer ahead of me did not have any designer items and her buy was completed hence her reasoning for leaving.Due to this experience, I requested my items back that still had not been started and I’ll probably never come back especially due to the inconvenience. On the bright side, they do have some amazing pieces for those who may...

I love this store... They have brand names that I otherwise would NEVER be able to afford but in there I can find the best brands for the cheapest prices and everything is in like new condition. I WENT there to do Christmas shopping this year and was able to buy my mom and step mom both Coach purses that looked like they had never been used and less than $80 for both bags. I ended up spending a total of $250 and walked out with a brand new Michael Kors jacket, 2 Coach bags, a Jessica Simpson purse (for $15.00) a Michael Kors scarf, perfume and a pair of gorgeous black ankle boots plus a few more items. I left with 4 bags full of stuff and everyone loved their gifts and had no idea they came from a resale shop... I also have taken stuff there for them to buy and they pay better then other resale shops like Plato's closet. The saleswomen are also so helpful and pleasant and always make you feel,bad welcome, like your the only one in the store. I would recommend,this place to everyone, and I do all the time, to shop and to sell items you want to get rid of. The on my bad part is I usually sell my stuff to them and then use that money to buy myself something new from there right after lol... Well worth the trip. Just be prepared to spend a long time in there bc there's so much to look at and I know I don't want to miss a thing... I'll be headed there tomorrow as a matter of fact... Hoping to find a new purse for myself in this trip but who knows what else I'll walk...