Lane Bryant — Local services in Marple Township

The sales associates did this store (Marple Crossing in PA) an EXTREME disservice. I had spent the previous Saturday at a Lane Bryant Store in Rockville, MD (6/24/17). The store had limited options but the sales associate was extremely helpful and quickly led me to some perfect choices based on what I stated I was looking for and I ended up buying two dresses in the Rockville Store. Upon returning home to Philadelphia, I was eager to use a coupon mailer I had received that offered 20% off but only at the Marple Crossings store. Based on my previous pleasurable experience, I drove the 45 minutes to the Marple Crossings store (6/26/17), with the expectation to spend upwards of $200 purchasing some at least 4-8 new bras and some underwear. I was incredibly impressed with the store and the clothing selections. There were so many more options and apparel at this location than at the MD one and I realized I was willing to spend upwards of around $400. I tried on several outfits and found a few I liked, but I received no help from the associates. They never bothered to share their name or ask for mine, so they obviously didn’t follow the protocol of marking the on the dressing room entrance (There was a tag hanging that had two names, presumably from a previous customer/associate interaction). I comfortably fit the size 14/16 dresses and tops in the MD store so I thought that I might fit the size 14 pants I brought into the dressing room but I certainly did not. I asked the sales associate if she would bring me back a size 16 pants. She took the pants and never returned to the dressing room, after more than 15 minutes, and there were only 3 other customers in the store. I’ve worked in retail before so although I tried on quite a few outfits, I am considerate of the work that sales associates have to do so I hung up everything I tried on as it was initially hung. After a considerable time without her return, I got dressed in my regular clothes and began to look at bras. To be fair, the younger associate did point out the location of the balconet bras I asked to see as well as the difference in sales prices but I had no one to offer guidance on fitting and suggested bras. I tried on 4 bras that I chose myself but they were ill-fitting. Frustrated, I decided to just leave with the clothes I liked and ended up only spending around $60. They missed a great opportunity. They were reasonably pleasant to interact with but they were not helpful at all. They did slightly above the minimum requirement of their job, which was disappointing. I may make an attempt to shop for bras at another Lane Bryant in Philadelphia, but I’ve largely lost my motivation, because the additional 20% coupon mailer was a significant enticement. I will continue to occasionally shop at Lane Bryant (I don't shop often for clothes - maybe 1-2 times per year) but I don't think I would recommend the Marple Crossings locations, based on customer service alone, which is a real shame because the store is beautiful and has a great variety of...

I walked into the Springfield Lane Bryant looking for tall black dressy work pants 👖 and left completely frustrated 😤. There were NO tall sizes in the store — only average and regular. The world is not just "average" and "regular"! I’ve been shopping at Lane Bryant since I was 15, and now I’m in my 40s — I know what you used to sell, and tall sizes were always in-store.

I mentioned this to a salesperson, and she told me Lane Bryant never sold tall black work pants in store 🤨. That’s simply not true — I’ve bought them from this very brand over the years. I needed pants immediately, so online ordering wasn’t an option. On top of that, the store was extremely hot, making it uncomfortable to even browse 🥵.

When I asked for help, one associate just pointed and said, “the pants are over there” — no real effort. It felt like pulling teeth to get any support. She mentioned they were “flipping the store,” but that doesn’t excuse poor service. Hot or not, it’s your job to help customers — especially plus-size women who come to Lane Bryant expecting to feel confident, seen, and supported.

The energy in the store was just... off. It’s not the Lane Bryant I grew up loving. That said, there’s still one bright light in the building — Gloria 5✨. She’s always warm, kind, and genuinely helpful 💕. Unfortunately, she must’ve been on break, because the shorter woman working showed zero interest in helping. Honestly, I’m not sure why she even works in a plus-size store if she doesn’t understand or respect the needs of plus-size women.

This is my honest review 🗣️. I truly hope corporate steps in and takes a serious look at the atmosphere and service at this location — because something is off, and loyal customers like me are noticing.

#NoTallSizes #CustomerServiceMatters #BringBackTheVibe...

I’m utterly disappointed with the lack of decorum and customer service rendered at this location. Upon entering the store and standing in line there was one employee taking customers while the second walked away from the register in a different section looking at items. This employee looked up made eye contact with me and saw another customer behind me and proceeded to walk away. The other cashier called her multiple times “Dom” and asked her to login. From a team work standpoint it’s severely lacking because why would I have to ask you to help when it’s evident.

I presented the items that I needed to return from a recent online purchase. I was advised that since the purchased was made with PayPal I wouldn’t be eligible for a refund as they have been bought by Loft. This makes absolutely no sense and I noted that. While I remained calm and politely declined the in store credit. The manager became escalated. The tone and demeanor caused other customers to look over at what was taking place. Which such egregious actions should never be displayed by someone on a management role.

When the manager finally came to the register she told Dom they were going to fight. Dom noted that she was told that customer returns go back on the original method of payment. The manager said who told you that and asked if I had my card or Apple Pay which I did and the refund was processed. Up until the manager walked over to the register she was adamant I had to get in store credit. Disappointed is an understatement. I use to get orders shipped to this store but from a prior experience I switched to home deliveries it seems that even a simple return is to complex...