Dollar Tree — Local services in Springfield

I usually come to this location and the staff is great. However, my cashier today was terrible. Her name is Sarah. I have had her ring me out twice on different days. The first time she was asking me personal questions about my watch-how much it was did I have an acct for it and how much a month I paid. And then she launched into a five minute story about her niece having a cell phone and she thought she was too young and wanting me to agree with her which was a little uncomfortable. While she told me all of this she stopped ringing me out and there were people behind me. Today was worse. I have zero issues waiting in line - I have worked in customer service for 20 years and I have no problem waiting my turn or when things get backed up. BUT she didn't finish ringing out the lady in front of me for a few extra minutes because she was reading a bottle of shampoo from my order. Two people told her to have a nice day. She grunted at them. Two employees told her to call for back up because her line was long. She didn't acknowledge them at all or call for back up. She tossed all of my items (I mean literally threw them) in my bag on top of food items and crushed them. I had my hand out for my recipet and she started to put it in my hand and then slapped it on the counter. I didn't say anything to her or anyone else because the line was too long at that point. Everyone in line before me and after me was polite (no one was complaining about waiting) but she didn't speak to anyone. She didn't tell them their totals or make eye contact with anyone. Dollar Tree was my first job and I know how crazy it can get, that everyone is short staffed and how rude customers can be. None of that was happening-every person ahead of me told her to have a good day and thank you. But her attitude was disrespectful to her coworkers, rude to customers and I'm sorry but throwing someone's purchases in a bag and ignoring people you are supposed to be helping is terrible customer service. Everyone else I have ever spoken to at this location is amazing. But I have never felt so disrespected just standing in...

The workers are wonderful, cheerful, and friendly. Unfortunately the store itself is shoddily run by corporate. The shelves are bare in places. They can't keep the temperature at a decent level for their employees. Their coolers are always going out. (Maybe that's why they don't keep the dairy stocked.) They are so busy expanding that they can't keep the stores they already have up. It's also hard for them to keep employees, prob due to working conditions and being so short staffed. I know the store by me didn't have a manager for a long time and the buyer for the store was corporate FROM ST LOUIS!! (I live in the middle of ILLINOIS) They didn't bother to look to see what items were selling, but would just order "whatever" so the items I frequently purchased there are no longer being restocked. It's a shame that something that started out good is so crappy now and they are full force expanding the crappiness! I suggest supporting other discount stores and not encouraging such a shoddy business model! (There are a ton of others that do so much better and their...

We just left this store and the products and store itself were fine. It was the slow, lazy and poor management that disgusted us. A fantastic check out guy named Z was doing ALL THE WORK while 2 slow moving, lazy females in the back little room did nothing. The poor kid asked for help checking out bc the line was 7 people or so deep. After 10 minutes they still did not help. Only after he needed change did they MOSEY on out at a snails pace with change. They clearly had no clue how hard this kid was working and did not care that he needed change quickly. By this time the line was 8 or so deep. Disgraceful. That is the impression we got. My husband and I shook our heads. Well we think employee named "Z" was fantastic with a big smile and he worked very hard. Keep up the good work kid!!! Don't let lazy management ruin your fantastic outlook. We won't return. It was too...