Best Buy — Local services in Springfield

I had purchased a TV on December first. I work in Beardstown and live in Petersburg. My husband as well has a hour drive to work. We purchased a TV on December 1st it was suppose to a deal. $299 for a 65 in Hisense. My husband waited to open and switch it out with our 65 in that quit work (which we purchased from best buy for $600 a little over a year ago) when he opened up the box and pulled it out he knew it was not a 65 inch tv, it was a 55 inch Vizio. We had already waited a week to open the product. I called their store number immediately and waited for near an hour to find out that they now direct calls to a call center. Linda was on her name on the the other end she assured me that there would be no issues with my return. When I went in the store I was immediately treated as if I DID SOMETHING WRONG by the front end supervisor Ann! She did not even introduce herself the first sentence she said to me was she was not doing anything for me because she had no idea what I had done when I let the store with tv. I was told it was not their problem I would have to contact Hisense AGAIN because they did not know what I HAD DONE. The TV had obviously been opened I had even made mention that to the greeter he again assured me there was no problem and that the TV was such a great deal that they wouldn't be able to hold it why we shopped and if there was a problem they would be able to take care of it. We made the purchase took it to our car and continued to shop. When I went in today being my only day off this week I could take care of getting the situation fixed. I was treated so horribly. I have never been so humiliated as I have been today. I was basically told that I was at fault and they had no responsibility to take care of me as the customer. If I had indeed been given the wrong TV to contact the manufacturer. I went to their stock of TV'S and you know what I discovered? The 55 in Vizio is actually $339! More to the point when I got upset and wanted them to fix the situation that I did not cause they told me to leave or they will call the police which they did and in another humiliation the police very politely asked me to leave and helped me load this TV that again was not the correct one back into my vehicle. They say because I waited so long there was nothing they could do. Chris was the final one who quiet obviously didn't care to help me. I again have no words for how incredibly hateful I was treated. I know retail is a tough time but no customer deserves to be treated as I was. FYI THE TV IN THE BOX IS BRAND NEW WITH THE ENERGY SAVING TAG STILL.ON IT! I was told that if I had brought it in sooner they would have helped.... Again I did call. I do not understand how this could happen. I am sure there are systems they can use to check the serial number when the vizio and the tv I purchased but did not...

Okay, I bought ahome computer here I paid them extra money to set up my new computer in-store I don't remember why I had them do this, but I did and obviously they did something to screw it up because when I got home and tried to use it, it didn't work.

When I got home I didn't install it for several weeks, as I was painting, moving, etc..

When finally unboxed the computer & set it up, it just didn't work correctly. Windows was corrupted in some way.. I don't even remember what it was. So I took it back to Best Buy and I explained to them what happened, and that even though I had it for a number of weeks I had just unboxed it, that they could easily check my computer and see what date I had set up the computer... I think I had tried to listen to some music and the "Tech" behind the counter tried to charge me $79 or whatever the fee was to fix my brand new computer.

The computer I had just spent $1,500 on that didn't work 😠

I said all I did is listen to a CD, you can look into my computer records and see that..so its my fault that the Windows is corrupted? Because I listened to a CD? and he said yes listening to a CD could have corrupted Windows.. (He actually said that to me)

Yeah, that's it -was the Nirvana CD Not a mistake made by YOU during the setup..🙄

I said I paid a lot of money for this computer and all I want is a working computer I don't think that's crazy.. finally someone heard us arguing and whispered something in his ear and he finally agreed to fix it probably because all he had to do was uninstall & reinstall Windows

Anyway that left a bad taste in my mouth about Best Buy Although I've gone on to buy other things from them, it often amazes me at the ridiculous things they do. For example they sell the demonstration models of the televisions for display Do you think in all the years that Best Buy has been in business somebody could have figured out how to put the remote controls aside...

I purchased a new computer and a Microsoft Office 365 on December 9, 2017. I ordered online, and picked up the computer from the store. The store didn’t have the MS Office card in stock so they ordered one for me. It arrived a few days later at my home. However, it didn’t work and the message on my computer said not validated. So I called the Best Buy helpline and after talking to several help associates (with heavy accents), I was told to return the one I had and they would re-issue a new one. I returned the defective card by mail using the return label they provided. The new card was supposed to arrive on Dec 19. It arrived Dec 26. Well, it didn’t work either and I received the same error message. So after talking to no less than 6 help associates for over 2 hours, I was told my only options were to wait and see if it would work later or return the card to Best Buy for a refund and buy one directly from Microsoft for $20.00 more than I paid Best Buy for it. I went to the Springfield IL store where it was originally purchased to return it, but they couldn’t give me my $49.99 back because it wasn’t the original card I purchased and it was the reissued one. Microsoft said its Best Buy’s problem, Best Buy said it is Microsoft’s problem. Buyers beware! Best Buy doesn’t know how to resolve issues and they don’t seem to care about their customers! The manager I dealt with was rude and told me I could return this card to get a new one (by mail) or to call Microsoft again. It is hard for me to believe that a corporation the size of Best Buy cannot resolve a little issue like this to...