Furniture Assist, Inc. — Local services in Springfield

Several years ago I was given a referral to go to this place the agency that referred me informed me I needed a vehicle to get the furniture home I told my agency that I had no type of transportation they said just try because the stuff is free sad to say I never made it Guess what people it’s 2021 I have a vehicle 🚗 I went to the doctor and the social worker gave me a referral for Furniture Assistant again not for me but for my grandson yes a baby a disable baby I called the social worker that gave me the referral because she took so long to call me back with the next date to pick up the furniture 🪑 it brought tears 😭 to my eyes when she told me I can not go because I didn’t show up almost 10 yrs ago I explained to the social worker I had no way of getting there at that time but now I’m driving and this is for my handicap grandbae all she could say was I should have called them mind you I told the agency that referred me the first time my point is people don’t care 🤷‍♀️ about you no matter what your situation is (my grandbae is blessed and so am I) Thanks for nothing...

I came to this organization by way of Proceed Inc 1126 Dickinson St Elizabeth NJ with a referral from Yair Gomez. He took my application and filled out the request and sent to Furniture Assist . A few weeks later I was given a date to bring a truck and use it to get the items I needed such as bed ,linens kitchen and living room items as well a lamps ,chairs and table. Dawson and his dedicated team of volunteers makes this such a valuable asset to the community it serves . Special thanks to Ms Friedman for her interest in what brought me to the establishment. Again thanks for...

Highly disorganized and broken communication. I made an entire trip based that I wanted to donate to this organization. I talked with a representative and I spent good money and time going from another state and renting a u haul only to arrive and it was closed.

I had to pivot and find other non-profits but some of the donations were not received by the others and they will end in the trash. I am so frustrated and disappointed with this non-profit organization. I hope they can improve receiving donations and their communication so other donors don't experience what I...