Five Guys — Restaurant in Springfield

Things can add up fast, but at least the quality is there. The thing to be aware of at any Five Guys is that when you order a 'burger' it's automatically a double, unless you tell them that you want a 'small', which is their code for a 'single' patty.

If you can, before you go know the kinds of toppings you want so you can help expedite your ordering process and not be the kind of customer who just blankly stares at the menu and says uhh, and I'll take some onions on that, no, wait a minute, make that sauteed onions, and umm katchup, and, ummm pickles, uhhhh . . .'. You get the gist here, right?

Speaking of toppings, I love bacon, and love my burgers with bacon, but I've changed my mind on ordering bacon from Five Guys, or any fast food burger joint for that matter. What Five Guys, and most every other burger joint does, is they deep fry the bacon to cook it. Doing this destroys the bacon and its flavor as most places overcook the bacon with the method. It's just not worth the additional price for the bacon because the flavor and the texture just isn't there for the additional fee.

Oh yeah, I find that the fries just aren't cooked enough for my liking and i always as for 'extra well done' on the fries so that they eventually end up crispy when I get them.

Am I the only one who is bummed that they no longer have 'coffee' flavored shakes? Maybe I was the only one ordering them, but I...

I had ordered online and the wait time was supposed to be about 30 minutes from ordering and it would take me about 20 to get there. I received another notification that it was already ready on my drive over.

Upon arriving, I was told my food was still on the grill. I didn't expect to be waiting 45 minutes for a hot dog while I watched several other orders go ahead of me; one online order and several in person orders, including someone who had an order issue and added to her order. I understand being short staffed but this was ridiculous as I watched other orders go ahead of me. Only one employee checked in with me a few times while I was practically ignored by the other who was operating the grill. I have never had to wait so long for my food, had I known the wait time would be that long, I would have gone somewhere else.

It's super disappointing because I do like their food but the insane wait time and way they go through orders was...

After eating at this Five Guys for the 3 years I have been living in Springfield, I had the worst experience here. After entering the order incorrectly, we corrected it and still, all 3 burgers were wrong. We called to let them know and their response was "well what do you want me to do about it?" We had to repeat the order back 5 times for them to remake it, when we got there, the guy working there was laughing in our faces, and when I told him that it wasn't funny, he turned to my husband and told him to "get your girl, we boys right?" My husband proceeded to watch them assemble the burgers for the second time, and had he not, all 3 would have been wrong for the second time. Extremely disappointed in this experience. As we finished the burgers, we found a hair in one of them. Your receipts are pretty fool proof, how do you mess up 3...