OMB Bank — Local services in Springfield

Horrible, Horrible experience.

Called around trying to set up an emergency fund for my family. Spoke with Jessica the branch manager on the phone who said "Currently we can do a 2% money market account" I let her know that sounded great and would definitely be opening an account with them.

Fast forward to Saturday and google says they are open. Head up there and there lobby is closed. Not their fault its google's no big deal. Drive through and ask the drive through tellers and they say the closest bank with an open lobby is in Mt Vernon.

Drive 35 minutes to get there and are told there is no money market with that 2%apr and they call republic road. They confirm that the Branch manager does offer the 2% over then phone but since they can't get a hold of her we can't do it with approval.

1 1/2 hours of my Saturday wasted. Relationship destroyed before we could even start the CD and emergency fund account.

Save your time and bank elsewhere

**edit after bank reply

Did you guys even read the review or did AI write the response for you?

As stated the lobby being closed wasn't the issue. Maybe reread...

This branch is so professional and friendly. I have a savings and checking account at this bank and it is because of this branch. The tellers are always friendly and answer my questions. I plan on banking at this location always. The branch manager is wonderful as well. I set up my accounts with Brenda when I opened them and she is professional and knowledgeable. I am so pleased with...

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