Target — Local services in Springfield

I thought I was the only one who hated this target but judging by the reviews I'm not the only one. This target is the worst! First of all they cannot retain any employees and half of them barely speak English and are so rude so don't even bother asking them a simple question. Especially at the front desk. I occasionally go to get a price match or make a return and I am greeted with attitude, eye rolling and general unpleasantness. They try their best to not accommodate you at the front desk. They have the worst customer service. Secondly it doesn't matter if it's a Tuesday at 10 AM or Friday at 7 PM they never have registers open. You're lucky if you have 2 open downstairs and maybe 1 upstairs. Meanwhile there's 10 employees walking around aimlessly and they are constantly being called to registers but it doesn't matter the line has already reached the aisles. Hey here's an idea why don't you just have them STAY at the registers, while other people are assigned to stock the shelves. It doesn't make any sense. I have literally watched employees at a register walk away when they no longer have a customer, while another register three spots over has five people… How about you just call someone over to your register instead of disappearing to walk a lap around the store while the line backs up again. (Eye roll) I've heard this is a training facility for other target stores, and that makes me sad. Because this is literally the worst target in terms of customer service and managing employees around the store in different areas. I can't imagine having them train anyone. I drive out of my way to go to Burke or Merrfifield...

I used to think Target offers great customer experience in general, but this is not the case in the Springfield store. I was trying to use my baby registry 15% off coupon together with the 30% off coupon (for munchkin diaper items) but the lady at the second-floor check-out refused to apply both. I showed her that I was able to apply both via app and asked if she could do price match. She said she didn’t know and asked the manager at the checkout. The manager, without even further looking or hearing the explanations, just said, “we cannot stack up coupons.” She was rude and unprofessional. Therefore, the checkout lady told us to just go to the first-floor customer service to deal with it. She also mentioned we could place the order online (if the coupons work) and the customer service will see the order and let us grab and go. We followed her instructions and the customer service said the instructions we were given didn’t comply with the policy. After wasting our time a while, we were told to cancel the pickup order and let her rescan everything and manually changed the price (to match the coupon offers). The lady at the registry was okay, at least she was trying to help. I just got extremely frustrated by the incompetence of the manager at checkout as well as her attitude. Not only the manger should receive more trainings and correct her attitude, but also people who work at check-out should be sent back to training too. More importantly, stop giving people random instructions that do not comply with the policy in the...

Many issues with this target. Prices are never correct. Get to the register and all the prices are increased by .20 cents to 2 dollars. Had to have all my items corrected due to paying almost $30 extras then what the prices on the shelf showed. Not clean. A lot of times there will be liquid spilled on the floor and no urgency to clean it up. The workers that do online orders will run you down with their carts and not care. I had one flying out of an aisle and slam right into the side of me, give me a dirty look and kept on going without an apology. You always have to double check on produce because it will probably be expired. I use to buy my yoghurt smoothie drinks there as it was cheaper than other stores and I watched an employee put out expired ones. When I went to grab them I realized they had been expired for two weeks and let her know which she smirked at me like she already knew it and said she was going to take them off the shelf. They never have anybody working the registers and you usually have to use the self checkouts to check out which durning busy times you will be standing in line for a long time. Customer service is rude. Watched multiple times the workers getting rude with customers when the customers asked simple questions. Had one clerk get an attitude with me because my app wasn’t loading while trying to return an item. Half the time the escalator doesn’t work and then you have to use the elevator which is not ideal when many people are trying to pile in. I avoid this location as much...