Paul Mitchell The School St. Louis — Local services in St. Louis

It's really unfortunate that I won't be coming back, due to Cody's unprofessionalism over the phone.

A month ago, I rebooked an appointment for 9:30 a.m., today. I believe a new employee was the one who booked it, as she needed help from Christina, throughout the booking process. I did not receive a card with the time and date, like I usually do. My girlfriend and I both just remember agreeing to the time and date, and putting it in our calendars.

I missed a confirmation call last week that I didn't realize was from Paul Mitchell, as my appointment was supposed to be today, but was mistakenly booked last week. I waited this past Friday and all weekend, wondering how come I hadn't gotten a confirmation call for today's appointment.

I began to put it together and I called this morning to ask what was going on, and if my rebooking would still be honored. I briefly spoke to Cody and was transferred to Christina, where I met voicemail.

As someone who is on the spectrum and overwhelmed very easily, I started to cry and had to hang up, before I called back. I even said this over the phone, in hopes of receiving some form of understanding and empathy. I shared that I was really proud of myself for having kept track of this appointment and remembering the date and time I'd asked for, and while doing my best to be patient, i was very distressed when I began to piece together that they'd made a mistake over the date booked.

I called again, and Cody answered, asking if he could put me on hold. Gently as I could through tears, i said, "I just was but that's okay.".

I waited for him to come back to the phone, and while waiting I received a notification from my calendar indicating that I was right about the initial appointment.

when he picked the phone back up, he began to explain that they would not honor the rebooking, to which as politely as I could I said, "I'm going to cut you off right there, because I did just get a notification from my calendar saying that my appointment was booked for today," and I went on to explain through tears that there must've been a mistake made on their behalf.

He said, "I'm going to transfer you over, because I will not be spoken to in this tone.". This just made me cry harder and I began to feel overwhelmed with guilt and shame, as I had just told him I was already trying not to cry due to the frustration, as obviously getting to do this was important to me.

no apology for any inconvenience, and the last I had heard was that my rebooking would NOT be honored.

They ultimately rebooked my appointment for tomorrow, but after this experience, I texted my friend and artist that I would not be coming back to Paul Mitchell due to the way that I was treated throughout the...

5 hours there for highlights. The rinse sink would not drain so my hair was floating in gross backed up water. When she took the foils out I could see my hair just melting, peeling and breaking off in clumps. I about had a nervous breakdown. School or not-this was awful. It was so awful I asked for scissors to cut the melted hair off myself. As this was happening in front of my stylists eyes she said "I'll be right back" and went to a group of other students huddled around chattiing leaving me there while I was about to cry in a panic as my hair was literally falling out and off and breaking. I could hear literally hear and feel the hair tearing off and out with every brush attempt I made. After a few minutes brushing my hair with my own wet brush with my student stylist standing in a social huddle just 10 feet from my line of sight, I abruptly left. What else was I supposed to do? I got there at 9:40am for a 9:45am appointment, missed my 2pm Zoom, got a parking ticket and left with wet hair at 2:40 pm so I could maybe make my next 3pm Zoom meeting-which I did not make because I had wet hair and balled my eyes out the entire way home. As I was leaving another student said "is there a problem" and I said yes my hair is ruined, Ive been here for 5 hours and I need to get out of here right now. Her response: "well this is a school". At that point I had no words so I headed to the counter and waited there in a panic with soaking wet hair and nobody showed up to tend to me...so I just got on the elevator & left and cried the whole way home. Once home, I cut my own hair that was melted and damaged from roughly 3-4 hours of being saturated w/developer-and there was and still is a TON of hair damaged and lost. My hair is/was to the middle of my back and I myself had to take off 1 inch or more and in some areas 6 inches off very strategically as to not look like a weirdo and prevent the hair from splitting and pulling off anymore than what it already had. Now I have an appointment next week at an actual professional salon with a tenured color specialist to treat my hair, salvage it as best as they can and cut it evenly. I've worked hard on keeping long, healthy hair all these years and I am so upset w/myself for allowing a atudent w/1,000 hours ruin my hair. Never again! I will never even buy a solitary Paul Mitchell product as long as I live and I will tell everybody who cares about their hair to never ever risk it w/a beauty school student. I have never in my life cried over my...

As a middle-aged Black woman, I wanted to share some feedback regarding my recent visit to Paul Mitchell School. While I was thrilled with the beautiful color application on my 90% gray hair, I found the post-treatment process lacking, particularly in addressing the needs of my hair’s natural texture.

It was evident that the students’ training on properly caring for ethnic hair in its natural state could use enhancement. For example, after coloring, my hair required a moisturizing treatment to maintain softness and manageability. Unfortunately, this step seemed to be overlooked. Another student recognized this and questioned why certain products weren’t used, noting that my hair felt rough rather than soft to the touch before she was able to start blow-drying.

Ideally, my hair should have received a color moisturizing oil treatment, followed by time under a hair dryer for deep conditioning. After rinsing, a heat protectant should have been applied, combed and hair sectioned then semi-dried before using the appropriate blow-drying method.

I understand that these are students learning their craft, and I appreciate their efforts. However, I strongly believe that training should emphasize the proper techniques for all hair types, including textured and ethnic hair.

Equipping students with this knowledge not only ensures better outcomes for clients but also prepares them for success in the diverse hair care industry.

Thank you for considering this feedback. I hope it helps enhance the program and creates a more inclusive and comprehensive learning environment for your students.

Instead, the blow-drying process involved high heat directed at my neck, ears, and face, which was both uncomfortable and ineffective. My hair wasn’t fully dried, and the technique used wasn’t suitable...