Twisted Ranch — Restaurant in St. Louis

This place is a mess from their cooks to their takeout to their management. I’ve been wanting to try this place for over a year now because I’m from the Kansas City Area. Just to be highly disappointed, I ordered takeout last night and when I received my food, my Jack the Ripper burger was completely plain missing onion rings, bacon, and all of its vegetable toppings. I was also missing my side of loaded tots. I was missing the coleslaw on my burnt end barbecue nachos and missing two sides of ranch.

This morning I went ahead and I called Asking to speak to management, where I was then directed to someone named Teresa who claimed she was a manager she apologized for the mistake. (She lied she’s a bartender) Told me she needed to speak with their accountant, and that their account would reach out to me in the next two hours to issue me my full refund. I want to preface this by saying I’ve recorded every conversation with this company, thank God because they’ve done nothing but gaslight me, nothing but aggressive and havent taken any accountability for their mistakes and the mistakes of their cooks and takeout specialist.

Two hours went by, and I was never called like Teresa promised. I waited until 5 to 6 hours passed by to return a phone call asking what was the update on this issue. Which I was then told that the GM would be calling me back in 30 minutes.

if anyone who’s above the GM is reading this, I just wanna tell you you have the worst possible person running your store. CHARLEY will drive any customer and any revenue out of that business solely based on his aggressive behavior and the way he addresses paying customers. this man gaslighted me and was very disrespectful for about 30 minutes on the phone. claiming that they’ve had multiple issues now, where people have been lying about missing items or have called the store without any previous purchases to get refunds.

As someone who works in the restaurant industry that excuse makes 0 sense how can someone who never purchased from your restaurant receive a refund? Why would they call to receive a refund if they never ordered anything from your restaurant with what receipt with what credit card payment how are you guys gonna track that payment back to them.

which is how I know that his excuse of him not believing me or believing my missing items was honestly just bull.

I verified my check number I verified who my takeout specialist was, which was Taylor H. I also verified the time that I was in last night and the time that I called this morning. on top of that, I gave him the last four digits of my debit card number which is what was used to make this purchase. after giving him all of this information, he still was so insistent that he couldn’t believe that I purchased from his business.

Can anyone tell me how that makes any sense how I have a receipt how I was in store how I have proof that I called how I have a Google review up, which I’m now editing because of the severity of the treatment. But he as the GM couldn’t find any proof of purchase from one of his last customers of the night.

He then tried to tell me well we’ll go ahead and remake your whole entire order and you can pick it up mind you he wasn’t doing this in a manner that was his way of telling me to basically shut up. which he did tell me to basically shut up multiple times during this conversation and he cut me off multiple times during this conversation and called me “girl” and told me to stop worrying about it and that he was trying to take care of it. I don’t know about any of you but as a grown adult woman calling after making $100 transaction and being tossed around the ring, a GM referring to me as a girl in the manner that he said it, which was in a condescending manner was not appropriate whatsoever.

We live 5 hours away, left St. louis this morning so remaking our food wasn’t even an option which aggravated him. Even if i was still in town i wouldn’t waste my time eating here again.

Part 2 coming because words can’t even explain how much of a mess...

A Nightmarish Experience at Twisted Ranch: A Cautionary Tale

I’ve been to Twisted Ranch numerous times in the past, and I’ve always left with a smile on my face, extolling the virtues of their wide variety of unique and delicious ranches. However, my most recent visit was nothing short of a culinary and service disaster that has forever tarnished my once-cherished opinion of this establishment.

Ambiance and Initial Impressions:

Upon arrival, it was immediately clear that the restaurant was severely short-staffed. The atmosphere, which used to be vibrant and welcoming, was now chaotic and disorganized. We were left waiting at the entrance for what felt like an eternity before anyone acknowledged our presence. When we were finally seated, it was in a poorly cleaned section of the restaurant, and we could still see crumbs and smudges from previous diners.

Service: A Comedy of Errors:

Our waiter, who seemed to be the only one working our section, appeared frazzled and overwhelmed. While I understand that being short-staffed can be challenging, the level of incompetence displayed was inexcusable. It took an inordinate amount of time just to get our drinks, and even then, they were wrong. I ordered a simple soda and received a warm, flat beverage that was practically undrinkable.

The bartender, a man who clearly was not accustomed to the job, added another layer of frustration to our experience. At one point, he managed to hit his leg on the ice holder, causing him to yelp in pain. He then admitted he wasn’t the actual bartender and couldn’t make any of the specialty drinks we wanted. This was baffling. Why have someone behind the bar who can’t fulfill the basic role required? It was almost comical, if it weren’t so painfully inconvenient.

A Lost Order and an Inept Waiter:

Things went from bad to worse when our order was completely lost. After waiting for what seemed like an eternity, we finally inquired about our food, only to be met with blank stares and confusion. Our waiter sheepishly admitted that he had somehow misplaced our order and would need to retake it. While he was apologetic and even offered discounts to make up for the mistake, it did little to alleviate our mounting frustration.

When our food finally arrived, it was a complete disaster. Out of four orders, not a single one was correct. I had ordered a simple chicken sandwich but was instead served a greasy, unappetizing mess that bore no resemblance to what I had requested. My friends fared no better. One received a completely wrong dish, another’s food was cold and undercooked, and the last one’s meal was missing key ingredients.

Quality of Food: A Bitter Disappointment:

Twisted Ranch used to be known for its high-quality, innovative dishes, all enhanced by their incredible variety of ranch dressings. Sadly, it seems that those days are long gone. The food we were served was a far cry from what we had come to expect. My sandwich was soggy and tasteless, the fries were limp and greasy, and the overall presentation was sloppy at best. The one redeeming factor was the ranch dressing, which, to their credit, remains as delightful as ever. However, even the best ranch in the world couldn’t salvage the travesty that was our meal.

The Aftermath:

By the end of our visit, we were all thoroughly disappointed and disillusioned. What was once a beloved dining spot had turned into a place of frustration and disappointment. The service was horrendous, the food quality had plummeted, and the overall experience was nothing short of a nightmare.

In conclusion, I would strongly advise anyone considering a visit to Twisted Ranch to think twice. The ranch dressings, while still delicious, are not worth enduring the abysmal service and poor food quality. Until significant improvements are made, this is not a place I would recommend wasting your time or money. Save yourself the headache and choose a restaurant that values its customers and maintains the standards that Twisted Ranch...

I really want to say I recommend this place, because the gimmick is cool. My family loves ranch, so when we found this place before they moved, we were hooked. Ever since they moved out of Soulard, its been a struggle to enjoy it.

The first time we went after they moved to the Central West End was for lunch. After fighting to find somewhere to park, we were told it was a 3 hour wait because they were too short-staffed, which i could understand; complications with the move and bigger space and whatnot. We went to El Burro Loco (highly recommend, btw, great food, fast service).

The 2nd time we went was about half a year ago (~ August 2024). We get sat and have to wait about 30 minutes to place a drink order. We order waters and a couple of drinks from the bar. I watch our drinks get made and sit at the bar for 20 minutes waiting for a runner. Our waiter tells us he's "checking on those drinks" three times. Finally, get our drinks and place our food order. Got the 13 ranch flight (also recommend. it's the perfect number to try without going crazy). We pick our ranches, give the waiter the ranch slip, and he tells us they're out of 4 of the ranches.

Maybe I'm confused, but if your gimmick has almost 40 types of ranch that you make in-house, how do you run out? You literally make it!

The final straw was tonight. We were so excited to take my mother-in-law who also loves ranch. We got there just before 5 pm, and it is EMPTY. No one greets us, so we're at the host stand for like 5 minutes. Finally, we get sat, and the staff is walking around, cleaning up. No one comes to take our drinks for about 10 minutes. When someone finally comes to check on us, my fiancee had to go feed our son, so I asked for them to come back in a bit. 15 minutes later, a different waiter comes by and asks if we've been taken care of. Tell them "nope" and place our drink orders. Again, the drink from the bar takes 15 minutes to come over. We order a flight and some entrees; I order the Mac and Cheese, which comes with the Cheesy Bacon ranch. I ordered it because I like that ranch. We get our food, and the waiter (who was a new guy, so I hold nothing about tonight against him) mentions that they were out of the Cheesy Bacon ranch, so my entree just doesn't have it. Now, without blowing this more out of proportion, I will compare this experience to ordering a pizza when the pizza place is out is sauce and, rather than them checking you're okay with a sauce-less pizza, delivering a pizza with no sauce to you and saying "hey we ran out of sauce, here's your pizza". Along with that, they forgot the croutons in the salad and the onion on the brisket sandwich. We are almost finished with our entrees when the flight comes out, and i notice we didn't get all the ranches we ordered. At this point, I'm past caring enough to tell the waiter, and just want to be done. We try some of the ranches, get the check, and leave.

I don't know if ownership or management changed when they left Soulard, but this place doesn't have the care, heart, or soul it used to. I don't see myself coming back here for a long while, and hopefully by then, things...