Camp Bow Wow Stamford — Local services in Stamford

I never write reviews but felt compelled to do so because of my wonderful experience (brace yourself for a long, detailed review)! I recently moved to northern Westchester which meant leaving our beloved doggy daycare in Brooklyn. Our rescue is a sweet, 25lb terrier mix. She is fearful of new people but warms up quickly. We first tried Dogtopia in Mount Kisco but within the first few minutes of them meeting our pup they took her behind a closed door and tried to take her harness off/on, touch her everywhere, and also put her in a crate to see what she would tolerate. Our dog was terrified and in distress. We quickly agreed this was not the place for fearful dogs that need a few extra minutes and patience to warm up. I continued my search and found Camp Bow Wow in Stamford - the online reviews were great and the facility looked really nice from what I saw on their website. I also called ahead and spoke to the Manager Justin to let him know we were looking for a nurturing environment that was used to handling all different types of dogs.

When we arrived at Camp Bow Wow for the orientation we were met with Michelle who manages the front desk. Our pup was shaking and very scared upon arrival. Michelle knew what to do instantly by putting her hand out for our pup to sniff and not reaching over her head to pet her until our pup was comfortable. Within minutes Michelle was able to brush our dog with her favorite comb and pet her on her head by just taking that simple, personalized approach to build that initial trust with our dog. I was then introduced to the owner John, who you can tell from the moment you meet him that he puts his heart into the place. The tour of the facility was wonderful and he meticulously took me through their welcome folder, as well as a breakdown of how the dogs are cared for during their time at Camp Bow Wow... After leaving our dog there for the day - I saw on the live video through the app, the staff members being extremely patient and kind with our dog. I could not believe my eyes when I saw our dog jump up to a staff member excitedly wanting to be pet on her first day there!

When we picked our dog up, instead of just any staff member putting her leash on her (which would have been ok!), they specifically asked the staff member our dog became really comfortable with to bring her to me. I thought this was such a nice extra touch to continue making our dog's first day as comfortable as possible to ensure she felt safe in this new place! This same staff member made a point to say hello to me when I dropped my dog off at Camp for her second day. To round out this extremely long review, I continued to watch our dog on the app during her second day and saw her jumping up on another staff member to be pet. I saw the staff members showing our dog and some other pups extra love and really interacting with them. Thank you Camp Bow Wow for providing a safe, clean, and fun environment...

My 15 month old puppy stayed at Camp Bow Wow for 8 days and seven nights while we were away on vacation. The staff at this facility seem competent, however, are completely disinterested in their customers and also the dogs that stay at the facility. I often viewed the cameras whilst I was on vacation and staff members watching over the dogs rarely interact with them on a personal level and only seem to perform the function of cleaning up dog mess (which I appreciate). I'm aware that my puppy tends to favor humans over other dogs, however, if you're going to run a dog camp you should at least hire people who are affectionate to the animals and interact with them. As other reviewers have mentioned Michelle at the front desk is a little rude and not exactly customer service orientated.

Also, as mentioned my pup stayed at Camp Bow Wow for 7 nights and 8 days. My mother-in-law dropped him off and was asked by the staff whether he should be washed prior to pick-up. The staff made this sound as though it was part of the overall fee (which was in excess of $400) and did not mentioned that the cleaning would be an additional $60. Upon collecting my pup the staff immediately insisted on payment for the wash, which we questioned, however, they insisted we pay before they brought our puppy out. IT IS BAD BUSINESS PRACTICE TO NOT DISCLOSE ADDITIONAL FEES TO CUSTOMERS WHEN OFFERING A SERVICE. Also, upon getting him home we found a dried clump of poop attached to his hair which appeared to have been there for some time. If you are going to con your customers into paying for additional services you should at least perform said services to a high degree, the cleaning was below par to say the least.

Camp Bow Wow refused to refund the fees paid for the cleaning, arguing that the payment has already been processed. This is an inadequate excuse as a refund of charges made by credit card is always possible, regardless of whether or not the payment has been processed by the card company. Instead, they offered a free wash, making the incorrect assumption that we will bring our puppy back.

If you are in a bind and have no one to look after your furry family member I recommend you look at other options to Camp Bow Wow. Our poor pup couldn't wait to get out of there and...

We have been using bow wow since we got our first dog 8 years ago. We have never had any issues and have enjoyed all our experiences.

My wife, who typically works from home now, recently had to go away. So, we decided to buy a package for the week she was gone because it would be hard for me to get home enough to walk them and check in. But our little dog had a reverse sneezing issue that the vet was slightly concerned about and recommended we didn't leave him at camp for the week during the day just in case he had an illness. Bow wow quickly accommodated us and set us up to meet one of their dog walkers at our home within a few hours of our vet appointment.

We ended up using two separate walkers and they were both fantastic. They reported everything that happened, whether our dogs behaved, and sent pictures. We couldn't be happier with the service bow wow delivered this time and every other time we used them.

We are the type who treat their dogs like their own children and worry about everything so it was stressful for us when we thought our dogs would be left alone for the entire work day. I never had any thought our dogs weren't being taken care of. We highly recommend bow wow for anything. Just the anxiety relief alone knowing the workers would treat our dogs well was great but to help us in this weird situation last minute during a holiday weekend and week after...