Design Within Reach — Local services in Stamford

AVOID. Truly a bizarre experience. Went in to see if there was a floor model of a recliner I found on their website. I could not recall the exact name - but described the shape, and the cowhide upholstery. First saleswoman denied it existed in their store - i must have been mistaken. I guessed at the name again (Zero gravity, weightless chair) and again described the shape. Second saleswoman said she googled it and I said must be looking for a "Archie Bunker" chair and they don't sell anything like those . I left. Two minutes later in my car, I promptly found what I had been looking for on the DWR website. It is the LC4 Recliner - a memorable design, a memorable price (over $6K), but not a memorable name. I called the store on my way home to let them know what I had been looking for in the first place. Rather than apologising for not recognising their own product, or their rude behavior, they continued to be brash and unhelpful. I hung up. I am not going into the store again, nor will I purchase the recliner from DWR after...

Late in reporting, but I am inspired as I'm disappointed the same account executive is no longer at DWR. By chance I encountered Renai Lewis-Brochard in April 2020 when I made the decision to purchase two Carl Hansen Wishbone chairs for my home during Covid home lockdown. Living in Hawaii where there is no DWR studio I shopped on line and opened an online chat with Renai. She was a delight to work. She addressed all my concerns, sent me some computer rendering of what the chairs would look like in my home, sent me the samples I requested, and followed through until after delivery. This year's online sale isn't going as well. DWR doesn't have samples for items in their sale catalogue or offered online and there's no idea when they might...

Some feedback for this store that has forgotten it is a retailer and not just a design studio: when a customer enters your store, don't ignore them for several minutes then shoo them to the correct side of the store when you have two entrances. Then when the customer asks to return a product they bought online, don't complain about how much this task is a burden for you. When you're a customer facing business and someone comes in with a return, you fulfill it with a smile and quietly store the item in a back storage room, then ship it back yourself. You do not ask the customer to provide their own label and box. Such a striking lack of professionalism for a high...