Starkville Computers — Local services in Starkville

My husband brought his laptop here to be serviced for a malware problem. He did so at my recommendation due to the positive things I've heard about the place in the past. Our experience, however, was a fairly unpleasant one. He was told at the time of drop off that repairs would take anywhere from 6 to 9 business days. When he called to inquire about the status of computer after 12 business days had passed, he was informed that they had only just started working on it. It wasn't until the 21st (TWENTY FIRST) business day that he was contacted by Starkville Computers and notified that his PC was fixed and ready for pickup. In terms of the actual service they delivered in that his laptop is now fixed and working properly. However, in terms of the wait time it took on the delivery of said services, I am highly disappointed. He had to go nearly a month without his PC, which is a hardship for most people and especially a graduate student. That kind of turnaround time is simply ridiculous.

UPDATE/RESPONSE:

Patrick, you do not have a "Lee" in your system because this review was written under my maiden name; thus it does not make it any less accurate nor does it make my husband any less of an "actual" customer. I've noticed a trend among all these Google reviews in which you individually laud any positive feedback and lambaste any that is negative. Your response to my own review has been no different. Instead of perhaps apologizing and asking "What can I do to make this better?" you have the audacity to try to make me feel as if it's MY fault I have a bad review as a customer. You haven't taken accountability for your poor service at all.

A few words of advice: Constantly surveying the web for negative reviews just so you can counter them isn't going to raise the overall reputation of your business. Providing better service to your...

This place scammed me big time. Entire interaction was super friendly, came in with my laptop that had a broken hinge on the display screen, apparently a common problem with my model. The clerk then told me they had been busy and it may be awhile before they get to it and get the parts in. That’s perfectly fine with me, I just needed it fixed. Fast forward about a month and they call and say it’s ready. The clerk then says they couldn’t find a replacement back panel for my computer. So what took so long? Well they looked for the part I assume, realized they could not get it and patched my hinge up with a 6$ pack of JB weld. Which I could have done myself had I known you could even do that. Then they proceed to charge me 158$. FOR WHAT?? Not to mention I’m a college student so to me every penny counts. If your a student, I suggest you find someone on campus that has enough tech savvy to repair your computer and I’m sure they would do it for free for the practice. This place only cares about making a buck,...

Every business owner has a fear of computer failures and when we had one of ours fail, I took the machine to Starkville Computers for a diagnostic. The computer was a stand alone that ran an application that was critical for the mission of our business and when I was told the machine had a bad motherboard Starkville Computers went to work immediately. After further diagnostics, the hard drive was also failing and on top of that the warranty had expired two weeks earlier. They were able to retrieve the the files from the failing drive and were able to get a new Lenovo up and running with minimal downtime. I was contacted after normal business hours and was able to get the machine in time to finish a time sensitive project before the deadline. Thanks...