KAY Jewelers — Local services in Statesboro

I had an amazing experience with Mrs. Charmaine during my visit, and I just had to share! From the moment I walked in, Charmaine greeted me with such a warm and genuine smile that I immediately felt comfortable. I came looking for a gift for my girlfriends’s birthday, but didn’t have an idea of what I wanted. She really took the time to help me find something that my girlfriend would enjoy. I never felt rushed, and I could tell she truly cared about helping me find the perfect thing. Not only did she go out of her way to answer all my questions, but she also gave me great tips and made sure I was completely satisfied with my purchase of a new bracelet. It’s so rare to encounter someone who is so passionate and helpful. I honestly left feeling like I was treated more like a friend than just a customer. I’ll definitely be coming back because of the outstanding service I received. Huge thanks to Charmaine you really...

We purchased the Forever us diamond ring and matching band. We were also sold the insurance against our wishes. The insurance to be kept active requires you have the rings checked every six months. We went in sat afternoon to have them checked and cleaned. Since it had been five months not six she refused to check them. We explained we are from out of town and she still refused and almost would not even clean them after my husband asked three times. Her "cleaning" consisted of her dipping the rings in the solution once and then giving them back. I could have done that at home. When you pay $8000 for a set of rings you expect a certain level of service, but apparently unless you are buying something you are not worthy of her time, and since she did not sell us the set she didn't care at all. I wish it was still in the window to return them, even though I love them, I would go to a place who offer service...

I really love this kay store and shop at it regularly. Unfortunately my last time in there was not the best. They only had 2 people working so I came in and looked around for afew minutes because I was unsure what I wanted and did not want to have a employee tied up while I was looking. After I decided what I wanted to look at and possibly purchase I stood at the counter and waited for one of the associates to come available. I was waiting for approximately 30 minutes when the younger lady in the store came available, I was the next person in line since I had been there longer. She looked at me made eye contact and then went straight to the gentleman that had just come in 5 minutes before she...