Cellairis — Local services in Statesboro

I gave a one star because that's the lowest I could give. I brought my son's computer in to have the screen replaced. I did so because I had previously had a great experience with them when I had my phone screen replaced. From the beginning it started off shaky. The lack of communication and follow-up was terrible. After I paid the initial deposit, the part didn't come in when stated. I had go in to ask if the part came in. I ask if someone could give me a call when the part came in...no call. After waiting over a week and no call, I called and was told the part was in. I was told there would be a 24 hour turn-around. That didn't happen. I called to follow-up because again they didn't call me. I was told the manager was having problems with the screen and that the screen replacement may be warped. I was told this time that the manager would see if he could get the replacement to work, otherwise he would have to order another replacement screen. I asked the gentleman would they call me to let me know if the replacement screen had to be reordered and I was told yes. Well again, after no call no follow-up from the manager I called and was told the replacement screen indeed had to be reordered. Frustrated and disappointed that we are now going into week three of a process that should have taken 5-7 days at best, I wait. Meanwhile, my son is still at college without his computer. Again, I asked to be called when the replacement reorder arrived and again...no call. I went by the location when I was working in the area and was told the part was in and that the computer would be ready the following day. I waited a few days to give them plenty of time to ensure the screen replacement was fully completed. Well it was not, the cover on one of the hinges was missing and the second cover has already come off. My son opened the computer and when he tried to close it back it wouldn't close back. I called the store to discuss and ask who I was speaking with. It was the manager, Farris. Mind you, it was Farris I was told who would be communicating with me during this whole process and I never once received a call from him. The several times I went by Farris was at the other location. I called today and asked several times who I was speaking with before Farris told me it was him. I asked are you the manager, and he said yes. I shared with him my experience and Farris did not acknowledge the info I shared but in a cold, matter of fact tone said you can bring the computer in and we can look at it. I appreciated that I could bring the computer in, but the nonchalant attitude and the lengthy process which caused a huge inconvenience for my son was unacceptable. This entire process took approximately three weeks and the computer is still not completely repaired. It was then that I asked Farris for the Franchise Owner's name and contact info. Farris told me he was the Area Manager and basically the final authority. Farris stated he couldn't give me the Franchiee's info and that the Franchise Owner would only direct me back to him. That's when the call went south. I too am an Area Manager, and I have worked in a Franchise environment for many years. Farris stating he couldn't give me that Franchisee info was an outright lie. I could understand Farris wanting to handle the situation before it escalated to the Franchisee and he should have said that instead of lied. When I asked him for the coprporate number, he told me I could find it on the website. Farris went on to tell me that the call was being recorded, and I told him I didn't care. After heated bantering back and forth, Farris told me I wasn't welcome in the store. If I'm not welcomed back into the store how can they honor the warranty. At this point, I want my money back. I will be reporting this location to the Better Business Bureau, and Georgia Department of Consumer Affairs. All of this could have been avoided had Farris at the minimum shown concern about the lack of customer service given during this process. I'm in a customer service based industry and this...

I went in to get a cracked screen repaired on Monday. Got fixed in a timely manner. Everything was fine until i got in the car and noticed a white dot on the screen. I had somewhere to be so I couldn’t go right back so i called when i got home. They said I could bring it in but that they didn’t have any more screens for the phone I had so I would have to wait until they got some in and he told me to come back Tuesday afternoon or Wednesday. I went in Wednesday morning and they hadn’t gotten any screens in yet but said they could fix the problem without a new screen. They fixed the dot on the screen, said it was a pressure point from a plate under the screen, but when i got home I noticed the screen wasn’t fitting in place properly with the back of the phone. I went back to the store and they told me it was a spring not letting the screen sit properly because of how many times they had removed the screen and put it back. They said it couldn’t be fixed until they got new screens in and could put a new one on. This time when they removed the screen to look at it and then put it back on, the whole bottom left corner of the screen now has a shadow and is darker than the rest of the screen. He said we’ll call you when we get new screens in and if you don’t hear from us by Tuesday, call us. It shouldn’t take 4 trips to a store and 7 days to get a simple cracked screen repaired properly. Not giving them anymore business once they fix this mess...

I had a new screen installed on my phone back in March. I was told a week to get my replacement screen and that they would call me when it arrived. I had to call two weeks later to find out if it was in or not. Then, they pushed me out an additional week to get it installed. The install took 4x as long as I was told. When I got my phone back, it had been reinstalled in the protective case, but glue was all around the edges of the screen. I took it out of the case to clean it off, and most of the back of my 3 month old phone was covered in adhesive. Now, six months later, I am using the phone and the screen starts to have glitches and such, then goes black. Phone alarms are still working, calls are still ringing, but the screen display is not functioning. I bring it back to the store to see what they can do, and the person working at the center looks at the phone for 10 seconds, then decides that due to a small hairline crack in the screen that it can't be warrantied. Mind you, this tiny crack has been there for at least a month, but this was their excuse to not replace the screen (the phone still worked fine with the original shattered screen). I would have been better off not having them fix it at all. The sales person clearly didn't give a care that they most likely had a defective product. I will not be returning with any products form the six people in my family with devices. Truly poor...