GameStop — Local services in Statesboro

I went in tonight to exchange my son's Xbox controller. They informed me that the boxes on the shelves are just for display. So I asked them to order one. My cashier had to ask the second cashier how to do that without my receipt. The second cashier told her use my phone number. The second cashier was on her phone and dealing with a customer. The other customer was having her ps dealt with. And her cashier couldn't even figure out how to turn it on. Now back to my cashier she couldn't figure out how to do what I needed she was only looking at my last 5 transactions. Cashier 1 told cashier 2 that she couldn't find it. I told her it was purchased last may. She then asked if I bought the warranty. I told her yes. Then the 2 cashiers came to the conclusion that without a receipt or sticker on the original box they couldn't exchange it. I told them they had to go into my actual account not my recent history to find it. They didn't know how to do that. When I original tried to return my controller in January the cashier told me to tell them to go in my history to find it not my recent activity. These two incompetent morans couldn't figure out how to do anything. They were too busy not listening to me the customer to do anything right. Why would my box have the original sticker considering it was bought at game stop but they originally ordered it for me because they were out of stock at that time too. That's also why I don't have an original receipt. Maybe if they would listen they could have been informed. I told them they were stupid and didn't know how to do their jobs to which they responded at my back because I was leaving thank you and started laughing. I'm tired of going to this game stop and having nothing but issues. Why does gamestop keep hiring people that know nothing...

Overall, If it comes down to limit number releases don't waste your time here. I am currently joining the Air Force so I had to drive from Madison, Alabama to Savannah, Ga. My fiance and I stopped 30 times to acquire the new amiibos for him with the last straw in Statesboro. We were barely missing exclusives all day which is understandable. Then there is Jennifer, The two-faced manager. When I entered the store I politely asked if pacman and The Splatoons were all the Amiibos they had left. This was all that was on display, which she replied yes and gestured to them. (Lied to a guest, item was not displayed that wasn't preordered.) So my fiance approached the counter to exchange Amiibo heartbreaks with her. He explained he needed all the exclusives and Robin. She replied with a story of her Jigglypuff preorder being canceled by Target. As we stood there a "little boy" (as she called him) called about how he wasn't in town and wanted the Ness Amiibo. I could hear the conversion, so I responded with "I'll buy it, I have cash." (Refused a sale) Then she told him to go to a Gamestop near him, buy a Giftcard and she could accept it over the phone. (Breaking policy because it wasn't online or in person.) Then as she waited for his call back argued with us about how it was wrong to want something that I had driven hours to find. Then she took my number so she could call if he bought/didn't buy Ness. An hour later I didn't get a call while a friend got irritated and called for me, Which she then lied to him and had sold it to someone who bought a Giftcard in Savannah that drove to Statesboro in Twenty minutes. I will never buy from this store, if any Gamestop again. Thanks a...

I have never seen a corporation so poorly organized in regard to attentiveness to customer service and satisfaction.

On 9/16/24 I went into the Statesboro, GA location and enquired about the purchase of an item for my son that being placed from inventory out for sale, but was told it could not be sold yet as items were still being placed in point of sale system. When I returned several hours later the item was out for sale, but was informed by the store manager Colby, they could not sell it to me. I was told due to my complaint to customer service and complaints about receiving damaged merchandise that it had been decided by her and district management that I was no longer welcome in the store.

In essence, it seems I have been banned from the store simply for exercising my right of freedom of expression, and all attempts to reach out to management above the local store level for clarification have been unsuccessful as no one seems to care about responsible management or being attentive to customer service or satisfaction as I do not think for clarification by someone above local management is too much to ask.

My recommendation is to avoid this company at all costs as they have no interest it seems in resolving complaints in a non-adversarial way and offer no means to contact management above the...