Gadget Plus — Local services in Stonecrest

If your screen is cracked, and you have a newer phone, do NOT go here. My iPhone 16 ProMax has an internal crack. Apple charges $379 to fix. I was trying to see if I can get it done cheaper. When I visited this location, I told them I wanted a OLED screen, they said ok and charged me $249. They also asked me to pay upfront - absolutely not. I should have known right then and there that this place was a scam. It took about an hour to “repair”. Once it got my phone back, it was very clear the screen was not like the original. It was very thick and there was a huge black ring around the screen. When I complained, the representative stated it was an aftermarket screen. They never informed me that there was a difference. I researched what kind of screen my phone had and asked for it. I later found out that OLED screens aren’t aftermarket, LCD screens are, and that’s what they put on my phone. So they flat out tried to bamboozle me, because I specifically asked for OLED. After 5 minutes of going back and forth, I told him to put the broken screen back on. Thank God I knew better than to pay them before hand. Out of curiosity I asked the price for the correct screen, he said $599. Keep in mind, Apple charges $379. Lol. These people are con artists. By the way, it’s great this happened, because I decided I was just gonna let Apple repair it, and they did it for free since I was still in warranty, and it wasn’t an...

I went in just trying to get my phone fixed. I had a good experience with the last employee—he was young, respectful, and actually cared. But this new guy was rude from the minute I walked in, rolling his eyes and giving off attitude like I was a problem. I explained that the previous tech forgot to put the screws back in my phone, and now my screen had broken. He didn’t care at all. I was in a rush, so I still agreed to let him fix the screen for $80. But then he kept trying to upsell me—$50 more if I wanted to talk on the phone, $60 more for Face ID. I told him no, just fix what should’ve been done right the first time. When I came back 30 minutes later (even though he said it would take 15), he slapped the phone in my hand and was clearly mad I didn’t pay for the extras. I looked at the phone, and the screws were still missing! When I asked about them, he told me to go to another store and pay $10 to get screws put in. This place is a scam. They don’t care about fixing your phone—they just want to squeeze as much money out of you as possible. Don’t waste your time...

I took my Samsung galaxy S21 to this store on last Thursday October 23 to be repaired my screen was cracked they charged 220.00 I left my phone went back to retrieve it he put a case on it and a protective screen which I bought told me it was repaired later on that day I couldn't charge it turn the volume up or down or turn the phone off and the whole back of my phone came apart He fixed the cracked screen and put a whole different case on the phone that dont belong with out asking me or consulting me on friday I took the phone back he attempted to reglue which didn't work on today which is Tuesday the 28 I told the owner I want my money back he was very rude talking over me saying they would fix it I just want my 230.00 dollars back Please do not patronize this business they do not know what they are doing they are rude and money hungry if you didn't fix it 2 times why would I go back a third time I may not get my money back but I guarantee you your business will fail I'll make sure of that I'll tell everyone I know not to do business...