Heritage Townhomes — Local services in Stonecrest

If I could give no stars I would do exactly that. It's ironic to know that I'm the one, not management..... That created this page for the property..... This company is soooooo unbelievably unprofessional it's ridiculous.

From shootings, break ins (homes and cars), peeping toms, unprofessional and lackadaisical staff, I have manyyyyyy more complaints, videos and pictures that I will be sending to a lawyer, the news, the BBB, and the ADA.

This company predates and falsified letters to accommodate the 24 hour required notice that they will be entering your unit... They don't leave notices to let you know that they entered your unit. Pest control is suppose to come every Tuesday. I always have to flag them down to come into my unit. They rarely answer the phones. I've complained repeatedly on deaf ears about repairs and the unprofessional construction crew. I was told after complaining about paint being on my personal property from them using my property to chill, that my furniture was "inviting and welcoming".

When I kept having issues I asked for a member of Heritage staff to be with the contractors while they were in my home and was told " they don't babysit". They don't take anything serious except receiving YOUR RENT AND FINES! I've given grace to these folks for almost 2 years and it has been in vain.

They refuse to make proper and timely repairs. I have a bathroom that is not functional due to them refusing to make proper adjustments. I was told by the construction company that the bathroom was ready to use. I had guests at my home and the shower flooded from the bathroom out into my hallway closet and into the utility closet. When I called to report it, I was told by management that someone would come to my unit Monday. I said I've used all of the towels in my home and there's still too much water. I can't possibly get it all up. I was told that it should be ok.

All the bad things you've heard are true from hellish contractors and gateway mgt itself. They are increasing the rent and literally just opened the pool last Saturday. They have a gym, computer room, and laundry room that they just opened less than a year ago and it's only open during office hours, Monday-Friday. They are closed on weekends except that first Saturday when rent is due! The playground was just completed a few months ago. Entrance and exit gates still aren't completed.

Cars and Homes have been broken into for well over a year. I reported it to them... They never reported it to the tenants until last week when over 20 cars were broken into on the same day and were forced to address it.

We were never given a discount for the lack of amenities and now they are going up $160 in rent for 2 bdrms and $200 for the 3 bdrms... If you enjoy your peace and sanity, DON'T DO BUSINESS WITH THEM!...

0 stars. Terrible. I was placed in an unsanitary, uninhabitable unit that had dried pet waste embedded in the flooring and a persistent, foul odor. I reported the issue and provided photo evidence, yet management initially dismissed my concerns.

They eventually replaced the flooring which something that should have been addressed before I moved in, but they refused to clean or acknowledge the feces and grime visibly lodged inside the floor vent. When I used a baking soda solution to try and absorb the odor in the space after management failed to act, they attempted to blame me for damaging the flooring and even tried to charge me for it. Baking soda causes no damage and was easily mopped up. In fact, it revealed dried feces on the floor that had been obscured by the dark flooring.

Despite multiple conversations and emails, management refused to take full responsibility. I was forced to contact code enforcement, which led only to the flooring being replaced. The code officer dismissed the issue in the vent as “rust”, a claim management repeatedly used against me. Rust does not collect in clumps. However, I collected samples of the feces. Rust does not have a foul, sewage-like, fecal smell, but more like a metallic or musty odor and it cannot be picked up and bagged like what I found.

I attempted to have them move me to another unit as it would’ve fixed the issue, but they refused to do that.

I moved in to Heritage Townhomes in March and was ultimately forced to break my lease due to the odor continuing to circulate through the HVAC system. The unit remained uninhabitable. Disturbingly, management kept my deposit and charged me an additional month’s rent, citing “personal concerns” as the reason for my lease termination. This was not a personal issue. It was their refusal to resolve a serious habitability problem. I had to consult legal counsel to address the situation and they still won’t come to a fair and reasonable resolution.

The lack of accountability, professionalism, and basic human decency throughout this experience was extremely disappointing. I strongly urge others to avoid this property and management company. Look elsewhere if you want to be treated fairly where you pay your...

CALL CORPORATE ON THESE AND REPORT TO BBB.! Scamming ppl out of money from application fees.!! So unprofessional. I applied for a apt here while there an elderly lady came in asking for a lady by name and she was told she no longer work there so after I applied they told me they will let me know if I was approved after 2 weeks and no contact I reached out to check the status and was told they have no records of me applying which of course was a lie. Was told I had to speak to the Manager the same person the elderly woman asked for the day I applied I was told that she was out of town and to call back in a couple days. I did just that on the exact day I was told to call was told she still was not there and to call back Friday I called that following Monday and was told that the manager no longer works there.! Well, I called corporate and received a call shortly after spoke with a lady by the name of Summer and she stated she was from corporate and she’s there assisting because they were behind and whatever else that was going on behind the scenes she then tells me she has my app and will reach out in a couple days with an update. Fast forward a week I receive a voicemail stating I was denied and to reach out if I had questions. So I called to find out why I was denied the lady told me that she couldn’t tell me over the phone and that she can either email me the info or I can come in I couldn’t come in so I requested the email. I never received one. And after all of this the lies the Unprofessionalism I don’t even want to live there because I can only imagine. There is a lady that works there in the office on the right when u first walk in who has such a nasty attitude she spoke to the elderly woman so rudely and she really should not be working with the public each time I spoke to her just nasty and rude. I really dodged a bullet I could had contacted corporate hr AGAIN but at this point I want nothing to do with ANY of them ppl I feel like there are scamming ppl for the application fee...