Pet Supplies Plus Streetsboro — Local services in Streetsboro

I called my local Streetsboro store today and Henry answered. This guy shared both his professional and personal experience with me! I had noticed the mystery snail Id purchased from there about 1 year ago was floating in the water, not reacting to the food I was dropping in, not coming out of shell as often, and his shell color changed from dark brown when I bought him to light tan? I was concerned that he was dying. Henry suggested that he might be depressed and asked me some questions. So here I had removed the plant and gems thinking the snail needed to stick to the floor like he does on the sides of the bowl. Henry said no they like pebbles, a few rocks, and a plant. He also told me that well water was fine for the bowl, that spring/bottled water had chemicals in it which were not good for the betta or the snail. He is also the one that recommended the betta heater. When customers call, they really appreciate staff that knows what their selling over ones that are just running a register. Henry is a keeper, IF he's not already a manager, he should be! I retired from sales management after 30 years, and his customer service skills...

Hi I just wanted to commend employee: DREW, from the Streetsboro store location, for being a ROCKSTAR! I called today, to exchange (10) cans of cat food. My cat has to have special health canned food. Well, I tried (2) new flavors that the store had just gotten in, that were also new to my cat. He is not a carnivore, as they say cats are I guess, as he did not like the chicken/beef OR the turkey. Employee DREW said, 'Well we're closing in 10 minutes, but I know that you are just right down the road, so I will wait for you.' I had forgotten that the hours had shortened and was like, 'Really?' Not that I would ever make a habit of this, folks. And you should not either. (I did make it there by 7:00.) But when an employee, offers to do this, I just have to applaud him, for going...

This store used to be pretty good, it has since rapidly gone down hill. I walked in to buy some feeder fish and maybe a few tetras, there was no staff around to help me for about 5 minutes. Then, I asked for my feeder fish and the employee walked away without telling me for another 5 minutes, AFTER I asked for my fish, I figured maybe he went to get something but he came back empty handed so I guess he’s just inattentive. Then I started looking around for some tetras, every tank was full of algae, about half had dead fish everywhere and half the fish had ick. I was looking at some white skirt tetras, I knew the price is about $2-3 but the price tag was nowhere to be found. I just wish there was a pet store in this area where I could walk in and have some quality...