AutoZone Auto Parts — Local services in Streetsboro

I brought my car in with two headlights burned out. The associate offered to install the new ones for me which I agreed to. He stood outside for a while, and fumbled with the lights, before sending me on my way. As soon as I got in my car the next day when it was dark, I could tell something was wrong. There was only minimal light coming from the headlights, making it so I could only see a few yards in front of my car. The next day I went back, and asked another associate to look at my car. After grumbling about how cold it was, he came outside and looked at my headlights and declared them “completely fine.” I argued with him for a while, trying to point out that they should be much brighter than they were, but he would not admit to it. I literally held my hand in front of the light and tried to point out that the light should be much brighter. He then said he was cold and if I wanted to continue this, we had to go inside. He never even popped my hood and looked at the lights. I followed him inside, and asked him if he’d at least admit something was wrong with them before I left? He said that there might be something wrong, but I’d have to go see a mechanic because there was probably an “electrical problem.” 😅 I left and had my dad and brother look at it, and they discovered the first associate hasn’t even pushed the bulb in all the way, so it was just bouncing around in there, and not pushed up against the magnifiers. I understand that AutoZone employees are not renowned for their auto skills, but if they offer to do a job, and then refuse to fix their mistakes or own up to them, and are very rude in the process, I don’t think that is good business. That being said, they did sell me the correct bulb, and I’m grateful...

Other autozones I’ve gone to have been polite, and helpful. These guys act like they’re annoyed you’ve had the audacity to walk in.

A month or two ago I went in there for push in fasteners. I couldn’t find the right one and ask for assistance. They didn’t leave the computer and said they didn’t know. I got a couple different ones and said “well I’ll just return the ones that don’t fit.” They guy rung me out and didn’t say anything. I came back 15 minutes later to return them and he said the computer was down and they couldn’t take returns. Apparently it had been down all day but they decided not to say anything when I clearly said I would bring back the part that didnt fit.

Today my partner went down there to test her battery and was told they couldn’t check it unless it was full. When she asked for suggestions, she was told to find someone with a battery charger. I gave up and just googled the car’s issues and told her to go to Wal Mart for a new battery instead. No reason to give these guys any business. They clearly do not care to have it. In their minds customers seem to just be a nuisance to walk...

We were driving from Suffolk county ny to Illinois. We were on interstate 80 and pulled over because our vehicle was making a loud noise. A lovely interste personal stopped and called a tow for us. It was 6am. They took us to streetsboro NTB. We waited till the store opened. Our back passenger tire was missing 2 lug nuts and the tire was loose. The tow truck driver told us we were lucky we stopped when we did. Larrietta was the manger there. From the second we walked in her facilty she greeted us with kindness and went above and beyond to try and get us a new rim and lugs nuts from Kia ( they were at fault installing them the day before She hooked us up with enterprise. She did this all with a small an expertise. Our tire was fixed the next day because she was able to get it overnighted from kia in Michigan. It is Monday and are going to pick up our now. Thank you to the mechanic who went above and beyond and checked all the work that should have been completed from Kia in NY. Im very thankful to you all. Thankful that my two daughters and my Grandaughter are still...