Bay Shore Outfitters - Sturgeon Bay — Local services in Sturgeon Bay

Rented kayaks and had them delivered - nice service to provide. Online booking told us to call in bc we sought delivery the next day. Spoke to a young guy who was being guided by someone else - i assume he was in training. No problem with training but expect the experienced person guiding will ensure things are done correctly. He was confused and confusing as we worked through the process. In the end, two problems arose: (1)he told me they’d be here the next day at 9 am but they didn’t get here until around 11:30 - we called around 11 and were told they were on route and should’ve never been told 9 am (cool, we knew things were in the works and got that corrected) and (2) I asked for a 3 day rental and he apparently set us up with a 2 day rental (found that out the hard way - when they showed up to bring the kayaks back what I thought was a day early). I did not receive the confirmation email he said was to follow our call. I’m sure he got my email down incorrectly but it is literally my first name @ my last name with the word “law” tagged on to my last name - he got that info correct to bill my credit card so i am not sure how it was an issue for email. Regardless, I could have called when I didn’t get the confirmation email but, being on vacation, we were out all day and I needed to get to my laptop to properly check my junk email folder to ensure it wasn’t there. Besides, I’m not sure the confusion would’ve been cleared up if I got the same guy again and, regardless, I really wouldn’t have wanted to try and get that figured out with him. That night, having not received any calls telling me I failed to sign something for the rental that would’ve been in that email, I assumed the confirmation was just restating what he told me on the phone and that we were good to go — the kayaks would be here in the morning (which they were). I also should’ve spoken to the nice woman who picked the kayaks up on what I thought was a day early and ask her how they calculate days. First, I was surprised to see anyone let alone the person to pick up the kayaks so I wasn’t thinking clear. Also, at the time, I thought I was doing math wrong in my head and felt bad we didn’t have the kayaks ready to go for her. By the time it all sunk in, it was too late. I’ll accept both as my failures and will be more forward in the future. Regardless, I do think, had the person with experience confirmed everything with my phone rental, there would not have...

My wife and I rented a tandem kayak from Bay Shore and couldn't have been more satisfied with our experience. I booked the kayak online and showed up at the store at the day and tie indicated in my confirmation email. A kind employee helped us with our life jackets and paddles and then showed us how to put the kayak on the roof. My car had no roof rails so we put two foam pads under the kayak and ran straps over the kayak and through the windows of the car. The whole process was very easy with two people lifting the kayak on top of the car. One thing to note, the part of the kayak that touches your roof and is not on the pads could scratch the paint. Laying down a towel wouldn't be a bad idea. Out on the water, the kayak was stable and responsive. Returning took maybe five minutes and we were one our way. Thank...

We didn't shop there. Wanted to rent e-bikes, which were $20 / hr. We said we were concerned if there were trails available around them. I was impressed by how honest and reliable they were. They told us the routes around them were almost exclusively streets. We said we didn't want to rent. The lady was kind enough to suggest we try the e-bike rental place close to the Whitefish Dunes park (they rent at $30 / hr). She could have considered only their own proft (to prod us to rent from them) by downplaying the street route fact (e.g., saying they were not busy), or could have said the other rental place was far - - which was true, but she didn't. She preferred to point us to a different shop so that we had a good experience. Glad to see people like her...