Cellcom — Local services in Sturgeon Bay

Cellcom handled the outage very poorly. Information was sketchy at best, followed by promises of earning our trust again. Like so many others, I needed to communicate with my doctor regarding a serious medical condition. I had to go to the office to talk to a nurse. When we decided we had had enough and switched providers, we found out that we switched the day of a new billing cycle. We had Cellcom for just a few hours (and we still had no service), yet Cellcom insisted on billing us for the entire month because they don't prorate their bills. In July, when we received our final bill, we did not receive any compensation for lost services. When I called to inquire about this, I was told that since I was no longer a loyal customer, I was not entitled to the credit. Worst company ever. No services, but get...

I don't know the name of the young man who helped me out, but he was AMAZING. We had to purchase a flip phone for my elderly father, as he had to enter an Assisted Living Facility. He's never used a flip phone and was afraid he wouldn't be able to use it. This young man showed me how to show Dad a short-cut for selecting his favorites, dialing out and how to activate his speaker, and made it extremely simple. Thank you so much for your patience and kindness. My 93 year old father is calling...

Service is terrible. They don't make anything clear on whether or not you can upgrade or not, they sent my brother a flyer saying he could go upgrade his phone yet they wouldn't let him. When my phone was suppose to be in "repair" it really sat there for two weeks even though they didn't do anything about trying to get a hold of me. I suggest not...