GameStop — Local services in Suffolk

Horrible customer service with absolutely NO quality control on used products. I came here with a good friend who wanted to buy a quality PS4. Needless to say we came to the wrong place. Upon purchase, the cashier and manager both separately assured us that the product would have all the data wiped and would be as good as a new console. This could not have been further from the truth. Aside from the scuffed paint and mix-matched controller, the PS4 had 42 available gigs out of 500. We turned on the PlayStation, within 20 minutes of purchase, only to find other user profiles, games, and personally identifiable information was still saved on the console. Remember, we clarified this twice, both with the cashier and the manager prior to purchasing the device. When we brought it back they scolded us and we're rudely unhelpful, stating loudly "well it only needs to be wiped, it's not a big deal MAN!". Not even so much as an apology or admitting of fault. When a customer is provided with a lower grade product then promised, at least be willing to admit fault when you clearly fall short. I will not be returning here and would recommend no one else buys anything from this establishment. Poor customer service in addition to sub-par products equals a...

First off, this is by far the best gamestop I have ever been to. The staff here isn't only the best game stop staff I have ever encountered at gamestop , but the best staff I have ever encountered at any retail store in recent memory. Every single person there has learned my name always tells me hello and go above and beyond not only to help me but other customers as well. I have a gamestop less then one mile away from where I live and I choose to drive the thirty sometimes more minutes to just go to this one gamestop. I honestly can not give this place anymore of higher praise. They are different I promise and they deserve to be recognized for the outstanding work they all do there for making my shopping, gaming and over all experiences there outstanding. You wont go wrong going here I have seen them go so far out of their way for costumers they are more than...

The shop is kept clean and organized. The only problem was that the store leader, was very unhelpful. Went to trade in my console, already losing money; to have him tell me because the internet is to slow in their store ( a gaming store) he can't test to make sure the console worked and said I should go home and update the console - Console has been updated. Before that, he was complaining how the controller was not working and that the Xbox symbol on the controller should be flashing at a faster rate. Well it was, he was not paying attention. Overall, for a " store leader" for a gamestop to be so inept at operating a gaming console is a bit unsatisfactory. My suggestion is to train your staff to be a bit more patient, especially when the customer is being cooperative...