JCPenney Salon — Local services in Sugar Land

I wrote a review where the other day about my experience on Sunday at the Salon. Michelle the store manager comped my services and assured me that she would put me with another stylist on my next visit. On Tuesday I called to inform Michelle my hair was lifting from Sunday. Michelle was out I spoke to the store manager she said they were short staff and didn’t have anybody to do my hair I said ok. On today while doing my hair a piece of my hair fell out , I have a sew in that’s attached to a net meaning none of the hair should be falling out (see attached pictures below). I called to inform Michelle the salon manager she was very rude and speaking over me she told me that I should find another salon to goto because none of her stylist will be fixing my hair nor will she comp another service . I asked to speak to the store manager she said she’s not available and it doesn’t matter who I speak to she’s the one that makes the finale decisions. I’m now on the phone with JC Penny Corporate filing a complaint on Michelle . It’s no wonder I experienced a bad experience with her stylist as the Apple doesn’t fall far from the tree with the unprofessional and rude conversation that I had with Michelle this morning the Salon Manager . Everyone has a boss and no Michelle you want be making the finale decision in regards to this hence why I’ve contacted corporate my case number 20241219479630. In my opinion Corporate needs to get rid of Michelle as Salon Manager as she is no help at all with...

I am very shocked when I was charged $85.00 for shampoo and conditioner. I was charged $35 extra for long hair and flat iron wow! I have paid less to have my hair dyed that is what makes it so shocking! I have gone to several salons and even in New York and I never ever paid this to wash my hair. I will never go there again! Please inform clients or have prices posted so we are aware of extra charges. I would have left if I was aware of all these...

This is the worse place to get your hair done. The manager Michelle is not experienced, neither are the stylists. They have subpar products and they damaged my hair consistently. Horrible service with hair color and keratin treatment. These guys should not be allowed to touch hair chemicals, they have no idea on how to use it. Jc penny needs to work on hiring experienced stylist that can really protect and...