Sugar Land Water Billing — Local services in Sugar Land

The customer service is exceptionally rude, disrespectful, and inhumane. I'm not exaggerating when I say "inhumane" because the people who work for this company have no sense of human compassion. Judging by all of the negative reviews about their customer service, it just seems like they simply don't care. They are heartless. I wouldn't be surprised if they laugh at people who complain about their water being turned off because they overlooked a bill (in our case, the auto-pay was turned off automatically due to the timeframe that was set). It doesn't matter to them that we're in an inflation crisis and that people are working beyond 40 hours a week to support themselves and...

I can't rate it zero stars.The Customer service from the city's water municipality is garbage!I'm a customer for more than 45 years and I've never had service this way in my sweet city."Rude" the customer rep's "Crystal"and "Dominique" are notorious for talking to people with the tone of being frustrated. and unfit to do their jobs. Im ashamed of their actions,i know/met the mayor personally, he's a standup guy, if he knew about this it would be handled .I've contacted the city manager but he's always too busy! This review will not...

This is really a shame for Sugar Land to have very very poor and disappointment in public services. Especially about water. Our house water meter leaking for a week and no one takes care of this issue. I've called them 5 times and every time they said we will send a rep by next 24 hours and nothing happened. I love Sugar Land but not the city workers and services. UPDATE: The city came and fixed the issue. Hopefully they take care of...