Aaron's Rent To Own — Local services in Sulphur Springs

I’d give this place 0 stars if I could. We’ve been customers with Aarons for a little over a year now, never a late payment, never an issue. My fiancé had a major car accident in August, that’s left him unable to work for the time being. We have always paid the extra $10 a month for Aarons Club which has the option for the Accident and Sickness Waiver. We brought in all the necessary documents/paperwork Aarons needed and we were told the account would be on hold until Aarons club came back with a decision; this was the middle of August. I called about the middle of September, spoke with a man who said that he hadn’t heard anything but that the account was still on hold. I call to check in October, still nobody knows anything. Come November ASHLEY calls to tell us that our payment is due and Aarons Club said no because it looks like the accident was his at fault. (It was not. Even says so in the police report they were given.) She couldn’t give me any other reason besides that I could fill out some more paperwork, (the documents we gave them were in more depth than the two pieces of paperwork they had given us.) Ashley was completely rude and unprofessional on this phone call, and I decided to call corporate to see if anyone knew the issue with the paperwork. Corporate gave us the number to Aarons Club and asked if we’d like to file a complaint against Ashley because the way she acted wasn’t up to their customer service standards. We filed a complaint, and corporate said I would be hearing from the Regional Manager. A few minutes later I get a call from Ashley saying the regional manager notified her and he wouldn’t be calling me. I told her I didn’t want to speak with her anymore and that she could tell him I would like to speak with him. She said ok and hung up. (I never heard from him.) After speaking with Aarons club we come to find out, A CLAIM WAS NEVER SUBMITTED. They had none of our paperwork, had no idea what was going on. THERE WAS NO DECISION MADE BY THE DETERMINATION OFFICE. The paperwork had been sitting on Ashley’s desk presumably since August when we had given it to them. My claims person said she didn’t send the paperwork in until that day when the issue arose, (Ashley will deny it to this day). I sent it all the extra paperwork they wanted at the beginning of December. I’ve stayed in contact with my claims person almost weekly, so that I’m informed of what’s going on. Ashley called again last week, saying my payment is due and wanted to know when I was going to pay it. I told her I had spoke with Dorita (my claims lady), and that they were still waiting on an answer from their office. Then Ashley flips a switch talking about “Oh really? This has to be paid, it’s been ok extension since September, it needs to be paid, it’s not going to be on hold forever” I told her that we understand that, but we wouldn’t be in this situation had she had sent in our paperwork in August when she was supposed to, instead sending it in. in November. She comes back with “I already told you that’s not what happened, so” Ashley speech, tone, and the way she speaks on the phone (in person as well) is completely rude and unprofessional. Being in management for several years myself, I wouldn’t ever dream of speaking to someone the way Ashley speaks to customers. There’s no reason for it, regardless of the situation. After our contract is up, we won’t ever be using Aarons again, as obviously management (including hire up) can’t take care of what they need to...

If I could leave a zero star review, I would be, but Ashley, the store manager is the rudest, most condescending, conceded person in the entire store. She lies about things with her sales manager, Ashlund, about what they are doing. I have never dealt with a store when management is the worst along with some employees of the store. I have been on the phone multiple times with Aaron's corporate making multiple complaints against both Ashley and Ashlund along with having that store legally put on notice with a trespass warning from the local police department. They refused to do their jobs properly and because of which, harassed me for it. I am NOT going to be continuing business with this store, and I will be taking my business elsewhere. There is no regional manger which makes it all worse on top of things to allow this one store to act like they are the gods of what can and cannot be done. Take my advice people, go to a different store or do not do your business with this store. At this point, they are close to having a legal suit filed on them for their actions towards me! Also, I went in around noon today (08/04/2025) to return two items without them properly removing the items on my account and they refunded a payment for an item I made for a last payment towards it without my knowledge. I am on the phone with corporate now handling it after having to call them multiple times about this store. I was also treated rudely while I was in the...

I’m completely disgusted by the phone call, I just had. Ashley was talking about bed bugs in a TV when she called me(before she realized, I was on the phone) she called to tell me about my payment not coming out of the bank. I told her, I would come in to make a cash payment and she told me that I couldn’t do that and had to set up another card because my account is easy pay. I’ve made cash payments before so I informed her of that. She said I would have to make a double payment. I really don’t understand why when I’m only behind 1 payment by 2 days. I asked to speak to a manager and she never put one on the phone. She acted like I wasn’t going to be able to keep the things I’m renting until I addressed her poor customer service and finally settled on me paying a late fee. At this point, I’m completely disgusted about her talking about bed bugs in their products and her very poor and rude customer service. I don’t even know what to think of this...