Burger King — Restaurant in Sulphur Springs

First and foremost I have given this location many trys because (1) its the local BK and (2)I love the taste of a freshly made flame broiled whopper! With that being said I am gonna give my honest unbiased opinion. While the oh so familiar and good smell of this BK is great when your approaching the place that's about the only great thing you'll be getting. I'm sad to report that this is by far the worst BK I have ever stepped into. Everything from the service to the food quality to the cleanliness is in need of drastic improvement. This place should be fined for such poor representation of the BK brand. The so called staff is horrible and had no sense of urgency. I've seen the employees walk to the store next door with the headset on mind you and buy a couple of buzzballs (alcoholic beverages) and guzzle them down and walk right back into there shift. Orders are always incorrect and never in a timely manner. So again it's sad that my favorite fast food burger joint is also the worst of the locals. Do yourself and your family a favor skip this location and enjoy your meal at a place that actually deserves your business and takes pride in what they're doing. Hope this helps and I hope my BK will be motivated to live up to a great...

If you are looking for a clean friendly place to get a bite to eat while traveling just keep going. This is the absolute dirtiest burger king I have ever been to. Our first clue should have been the empty parking lot. Second clue should have been the fact that the person at the counter seemed annoyed we even stopped in. Couldn't use the bathroom, there was urine all over the toilet and the floor of the ladies room. We let the cashier know and again were met with a so what who cares attitude. I thought maybe they are just having a bad day and finally have a lull after a huge rush to decompress for a minute, but after getting our food and sitting down to eat we start to notice EVERYTHING is sticky and dirty. Not dirty like a lot of people came and made a mess recently, dirty in a way that had to accumulate over a long time. Old food stuck to the floor, black residue on all of the chairs and legs of the table, all of the table tops were dirty, and a lot more. I don't like to leave negative reviews of places, but this needed to be said. I know not to expect perfection at fast food places, but there's a point where it's just too...

Run.

Online pickup order--Cashier tried to give my oreo shake to the car ahead of me. They held it then gave it back. Cashier tried to give it to me right after and I asked for a fresh one because I saw a stranger had handled it. He rolled his eyes and said "OH GOD" and went to make it himself. Meanwhile another employee brought me my food, which turned out wrong. Ordered a whopper jr, but got a cheeseburger with bacon. Cashier gave me shake and said offhand "sorry about that." After this experience, I couldn't eat the food and shake. It ended up in the trash. Contacted customer service through the app and they kept trying to offer me $10 or $3 coupons when all I wanted was a full refund for my $8 order. They told me they weren't authorized to refund. Eventually got the refund when I told them I will never eat at a Burger King again and threatened to dispute the charge with my credit card. Realize if something goes wrong with your online order thry will put you through the wringer, even for a small order. Doordash is far more accommodating than...