lululemon — Local services in Summit

I went in to this store to exchange 3 shirts (for a smaller size)given as gifts. The person who gave them to me had ripped the price portion of the tag off but most of the tag was intact. I had to search for someone to point me in the direction of the shirts the same as my gifts. I went to the counter and was told that they couldn’t take the shirts back because the tag wasn’t intact. They couldn’t find a profile for the gift giver so basically they told me unless said person still had a receipt there was nothing they could do. For as expensive as these clothes are and the fact that it was a gift and I only wanted a like exchange, they could not have been any less helpful!!! The manager of this store should better educate their employees on good customer service. I would have given 1 star but the youngsters that tried to help me were at least polite and pleasant (hence 2 stars), but still unhelpful...

Purchased an item on line and it appears that the item is in store but I can’t seem to get any assistance for the item to be shipped to me. The online team advised me to call the store to see if they’ll ship it if the order is placed online because the store has no way to place an order by phone so I called the store in Summit NJ and spoke to a very rude young lady, Sunday at 12 pm. She insisted on talking over me and wanted to make it very clear that a manager is not going to tell me anything different because she’s been working at the company for 3 years and then asked if I worked for company when I tried to explain what the online team told me to ask the store manager. I can’t believe what I experienced today especially...

Rude employees at this location. I was given attitude by both girls that I interacted with. They kept saying there was nothing else that they could do to assist in my return and that if I didn’t want the giftcard I could always “give my gift card away to a friend?!!!” They also didn’t inform me that the item I was trying to return was on markdown and if I was given store credit I could have rebought the leggings and had $40 left to buy something else. Very inexperienced and unprofessional. They made me loose money and didn’t even care. If lululemon wants to charge these ridiculous prices they need to have the customer service to...