Horstman Networks Inc. — Local services in Sun Prairie

My in-laws from Iowa were in town just for the weekend and they were in desperate need of a new computer. We went to Horstman on a Saturday, about a half an hour before close... My in-laws ended up getting an excellent HP machine for a steal. Although no technicians were there at the time, the salesman telephoned Kurt (repair technician) and he talked us through all the details. For example, not everything was installed onto the machine that my in-laws needed. We were able to leave my in-laws old computer there. On Monday, Kurt put all their old data onto a flash drive as well as the programs they needed to upload onto their new computer. Kurt said that he would walk them through the uploads over the phone as soon as they received the flash drive. I mailed the flash drive to them, but of course they didn't end up calling Horstman Computers until 5:30pm on Friday (they close at 5pm on Fridays over the summer). But Kurt was still there and worked with them over the phone for some time to make sure they got everything downloaded and up and running. This was AFTER CLOSE on a FRIDAY. Awesome customer service! (My in-laws aren't computer savvy at all. I'm sure Kurt saved my husband and I hours of frustration trying to help them ourselves. Thank you, Kurt!)

It is too bad that the woman who previously posted had a bad experience. Horstman only gave her an ESTIMATE of $250. I imagine it is pretty difficult to know what is wrong with the computer for sure before you open it up. If it ended up being only loose connections, I know Horstman Computers would not have charged her the full $250.

These folks are honest, hardworking and nice. I'm sure they are still only human, but I would go back time and again knowing that these folks are trustworthy and seem to really enjoy...

Horstman Computers has the best service in town. First time I called them because our whole network was down Jason and Curt arrived in about 20 minutes. Turns out our 7 year old router had failed. Jason had a new router programed and installed in less than an hour and all of my computers were back up and running. While programing the router Jason noticed my computers were infected with malware and spyware he ran his scans on both of the reception computers and removed all the garbage and now they run like new. I was nervous when I asked what the bill was going to be... Jason said "the scans and virus removal were complementary it's a thank you for calling us" and the total bill was only $105 for the router and labor. Simply Amazing! Jason is a true credit to small business! a year has passed and I continue to be a valued customer. There has been several times where I needed help with technical/IT issues for my business and they made themselves available to assist every time. I have recommended them to many of my friends and family.

Also Jason sold me an HP Elitebook it was his personal recommendation and its the best Laptop I have...

I had a computer problem, which was getting worse in the last couple of weeks. I spoke with Ann at Horstman, who was very kind, since I wasn't able to explain the problem very well... images on the screen scrolling up and down by itself, so I brought in my computer for a wellness check. When the problem persisted, they continued until they solved the problem, which involved the mouse. Throughout, it was really nice dealing with Ann, who was professional and easy to talk with. I'm completely happy with the service and would recommend to anyone. (My son-in-law referred me here originally) This actually is a refurbished lenovo computer which I bought from Horstman a few years ago, and except for this solved recent problem (which involved a mouse bought elsewhere), I've been very...