Disney's Character Warehouse — Local services in Sunrise

Management please understand that this rating is based on customer service experience not the merch. As much as I love going to your store there is a lady that is generally at the register that makes the experience extremely horrible and uncomfortable during checkout. She’s a red head with short hair, petite, wears glasses, and a senior. Every time I check out, she yells in my face and has hard time hearing so I have to repeat myself over and over again. One time she rang my order wrong and I had to wait a week so they could remove the hold on my account. Today I had an item that said it was for $7.99 but seemed like there was an issue with the price. She said she was trying to find it in the book she was looking at so I waited. Eventually I suggested she go where I found it to see if there was another one available. She said “ I’m petite, you think I can reach that high?” I bit my tongue. She said she had to go to the back of the store to see if she could find one. I waited. When she came she presented the same item for $24.99. I explained that was way off the original $7.99 it had. She blamed it on the kids and claimed that they come and change the prices. Then she said ain’t it funny and started laughing like it was hilarious. Things happen and i understand people make mistakes. However, in her case she always has this sarcastic attitude and makes fun of the customers and peoples inquiries. Acts like she can’t hear you when she can’t figure out what to do or how to assist you, and always seems like she doesn’t want to be working there or something. Disney should be a magical place, a place we should all have fun buying from. But her being so disorganized and disrespectful to the customers ruins the experience. I literally left everything and in a polite manner told her she could keep the entire order. Her remark and i quote was “perfect!” I have no comment. I’ve told management about the issue and her rude demeanor but it doesn’t seem to get resolved. Please sprinkle some pixie dust so she can magically improve her customer service skills or do something because that doesn’t seem like Disney...

Disney's Character Warehouse is an absolute gem for any Disney enthusiast! My girlfriend and I make the pilgrimage to this treasure trove about once a month, and each visit is a delightful adventure. Spending a couple of hours meticulously exploring every section has become a cherished ritual for us.

Despite the popularity of sizes like Large and small/extra small, we always manage to unearth hidden gems that fit just right and come at unbeatable prices—it's like finding treasure every time! The thrill of discovering the perfect item in our size is unmatched.

The entire experience at Disney's Character Warehouse is magical, from the wide selection of Disney merchandise to the friendly and helpful staff who always go above and beyond to assist us. As avid Disney nerds who frequent the parks monthly, this store has become an essential part of our Disney journey.

Even though it's a bit of a drive for us, spanning an hour's journey, it's absolutely worth it for the joy and excitement we experience with each visit. If you're a Disney lover like us, this place is an...

This store is amazing - as avid Disney goers we could not believe the prices of the merchandise here. Before you go keep in mind the items are leftovers from the parks … so they may not have exactly what you’re looking for, but it is 100% worth a chance. I was able to pick up four items I looked at in the parks several times but couldn’t justify due to the cost. What would have cost me $200 in the park ended up around $80!

Second - the staff is also fantastic! There were several ladies walking around reorganizing things keeping them neat. The woman who checked us out, Nancy (from South Carolina), was so kind. She took the time to get to know us, how we found your store, answered several questions, and even provided us with information to your other locations when she found out we were annual pass holders and spend a lot of time in Orlando. People like Nancy are the reason we’ve stayed loyal to Disney for so long - her energy would fit right in at the parks.

Amazing deals, amazing people - take your time...