Kate Spade Outlet — Local services in Sunrise

If I could give negative stars I would. I just left this store extremely disappointed and to be honest sad. I am a recurrent customer, any time I have to buy gifts or presents I am at Kate Spade and at this particular location. I WAS cause it won't be happening again. Back in Black Friday I did a big purchase and asked until when I could return and the associate said end of January. I came to the store today to return a few items and the employees and manager ALL had a terrible attitude. Laughing at myself and my Mom, making jokes between them, even said to my face noone said end of January and that I had to read implying like I can't read and I was lying. The manager of the store kept interrupting me without letting me even finish a sentence.

Bad attitude, rudeness and lack of respect is completely unnecessary. I trust the employees working here reason why I thought asking was enough and I didnt check in the invoice which might have been a mistake on my end. Even if there was a misunderstanding or if the associate was wrong or I was wrong, it is completely unacceptable disrespecting and being rude to people and or a customer. If Luanne Johnson, the manager of the store (hopefully that's her name cause when I asked for the information they were all laughing at my face) was the first one with bad attitude and being disrespectful, what can I expect of the rest of the associates?

After being loyal to the brand and to this store location for years now, this specific situation makes me really sad... and even worse thinking that after loosing my mom and I as recurrent customers due to this store "manager", she will continue to be rude and treat people...

I went to pick up a online order. I did not know after 2 days of not picking up the order is returned. But I asked one of the ladies I had just gotten out of work so I was not dress to impress but she looked me up and down rolled her eyes and won't help me anymore. Then made a face at the rest of the girls in the counter. Made me feel awful. However there was a new lady (I know because she told me she was new) she was the sweetest and was very attentive she helped me picked what I needed. She was very professional. I am giving a three because of the first encounter otherwise it would have been excellent. I will not be returning to...

Really just wanted to take the time out and give a personal review for an employee who went out of her way to help me with a bag exchange, over the last few months I had a cross body bag that I fell in love with and was recently coming apart. From the moment I walked in the store and was greeted I was helped by Rachel who was the sweetest and most patient with me while I was asking what was her take on a few bags I should get the exchange for since they no longer had the style in stock I originally had. She is a gem and great to work with !...