I have been using Focus Broadband for my internet services, and I am beyond satisfied with their performance. The internet connection has been consistently reliable and fast, which is crucial for both my personal and professional needs. What sets Focus Broadband apart is their exceptional field tech support. Whenever I've encountered an issue, their technicians were prompt, knowledgeable, and resolved any problems efficiently.
Additionally, their field ground support team deserves recognition for being professional and responsive, ensuring that installation and maintenance are handled smoothly. They clearly take pride in their work, and it shows in the quality of service provided.
The customer service team at Focus Broadband has also been fantastic. Whether it's a simple inquiry or a more complex issue, they are always friendly, helpful, and go the extra mile to ensure my concerns are addressed. Overall, Focus Broadband offers top-tier service across the board, and I highly recommend them to anyone looking for a reliable and customer-focused...
Read moreAbsolutely fantastic service and an incredible team at the Sunset Beach office! The staff here are always happy, friendly, and eager to help with any issue. They respond immediately and go above and beyond to ensure satisfaction. As someone who has five accounts with them, I can confidently say they truly set the standard for excellent customer care. Highly recommend them for their unwavering dedication and superb support! Despite any negative reviews tied to landline changes, their customer service and technical support are...
Read moreThe technicians are great always very kind and respectful, but the internet service is the worse, always loosing signal and cutting out then have to wait for 10 minutes everytime it resets, this happens continuously, not just here at my address but all of my neighbors as well, we've called and called about this problem and are always told it will be fixed but a year later and we are still having these same issues, its just ridiculous paying 100 bucks a month for wifi that doesn't ever work...
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