Design With Cents Resale Home Furnishings — Local services in Surprise

Most positive reviews relate to purchases at this “consignment” shop. However, do not ever try to have anything sold here. We had a new coffee table (less than 2 months old for over $350) taken there in late March 2018 to be sold since we were leaving the area to return north, but being new, we figured it would sell quickly. We never heard a word from them for over a month, so we called. After numerous calls we were told in May that it sold. We asked when we could expect payment. The woman owner, (Michelle) told us it would be sent when they did their books. Well, we waited and nothing mailed to us in late June. We then called every few weeks/months with the same story. We then talked with her son, Ray. He sounded apologetic, but same story. No payment. By this time it was into August or September. We returned to AZ for Thanksgiving, so went in to get our check. Michelle was there and said, “I don't have the checkbook here, but I will make sure I have the check here tomorrow.” The next day, we called to make sure the check was ready. She indicated she “forgot” the check, but she would get the check or see if her son could get the checkbook and it would be about an hour. We went there a couple of hours, went there and FINALLY we got our check (begrudgingly). . After over 6 months! If you ever sell anything here, you've been warned. They are hoping that snowbirds sell their items there, leave the area, and they string them on until they give up since they are out of the area. That’s quite a...

It feels pointless to leave a review because people keep supporting this scam of a business. I will, however, be filing a complaint with the Better Business Bureau on Monday. We had a similar experience as the couple who consigned a piece of furniture and then moved back north. It took them 6 months to get the money - and that was only after they showed up in person. My Mom moved into an assisted living home and consigned a double reclining loveseat. Every time she called Michele to find out the status she was told either Michele would call her back (she never did) or if Michele answered the phone she told my mother she would look into it and get back to here. She never did. After approximately 14 months of this I came to visit and talked to Michele. I was told my mother had been given a check. She doesn’t drive and has not been to the shop for over a year. Michele finally told me she would look up the check to see if it had been cashed and get back to me. She not only did not call me back, but would not answer my calls. I finally had someone call from another number and, of course, Michele answered. This time she said she couldn’t find the check so she would write my mother a new one. I picked it up within the hour.

This woman - and her family are running a scam that is taking money from the elderly. She’s in a great location to do it - a retirement community! What a greedy, shallow and just basically unkind family this is. If I could give negative...

**Please disregard earlier review. I received a call from owner it was misunderstanding and the matter was resolved. I am the new owner of a leather recliner. I would recommend as they have nice items.

I was so disappointed with this place. I went there spoke with owner. I found a nice recliner I wanted to purchase. I told her I have a nice one selling as to big for my bedroom. They were asking $299.00 for recliner plus $60.00 for delivery. However she agreed to take my recliner on trade and I would pay $200 with delivery. I brought my husband the next day she was not there just a young man could not help me at all was not pleasant said come back tomorrow. I called the store next day the young man answered had owner on phone. She changed the deal that she wanted now addition $40.00 for delivery. I said that was not the deal and he hung up.

That is not a way to run a store very unprofessional and rude. I will never be back or recommend them.

I will sell my chair myself and buy a smaller recliner elsewhere. I put one star to send review in. This company...