Petsense by Tractor Supply — Local services in Tahlequah

EDIT:

So, today (a few days later) the manager of this store called me and apologized for the groomers' misunderstanding. He offered for me to come in for a full refund.

I have to say, the experience still left a bit of a bad taste for me. But, I was really impressed by his effort to fix it.

SO frustrated!

I called asking for a quote to groom my dog. Nothing much, he just needed a bath and his nails trimmed. I was told since he was less than five months it would only be $12 but the groomer couldn't do it that day- since she was leaving work early. She invited me to bring him in anytime before 3pm and said I wouldn't need an appointment.

So, I brought him in a couple of days later at 1pm. The groomer asked for my appointment and I repeated that I was told I didn't need one. So, seeming very irritated, she took my information and took my puppy to the back.

A couple of hours go by and my husband picks up the puppy- coming home with a $25 receipt! He said that the $12 puppy grooming was only on Sundays. Why would she quote me $12 and invite me to come in any time when that price was only good on one day? Also, they only bathed and brushed him- they didn't clip is nails according to the receipt. $25 for a bath and brush?! He is a tiny 15lb aussie. He doesn't even have that much fur! Part of the fur on his back seems like they didn't rinse it properly, and when my husband picked him up he still seemed damp- I don't think they even dried him.

I'm never going back...

This is such a nice little pet shop. The price is maybe a little higher than Walmart but they are definitely competitive with PetSmart or Petco. The staff was extremely friendly and helpful and it was just overall a great experience. I have four pets and I will definitely be back!

*For anybody leaving a review COMPLAINING about the animals having to have rabies shots to be groomed, I want to counter that by saying thank you. Rabies is 100% fatal and horrible and also 100% preventable.

Also... There were some who are complaining because the store doesn't sell any" pets". THAT'S HOW YOU KNOW A PET STORE AND COMPANY TRULY CARE FOR ANIMALS!... WHEN THEY DON'T SELL PETS!!! I love going into pet sense. BECAUSE of this. It breaks my heart walking in the other pet stores and seeing the dying betta fish, The miserable cats, stir crazy reptiles and the caged birds..... suffering to feed corporate greed. It's disgusting. I don't walk into the stores anymore! THANK YOU TRACTOR SUPPLY AND PETSENSE FOR LOVING OUR ANIMALS AS MUCH AS WE DO!

*Please spay or neuter your pet? There are so many HOMELESS AND STARVING DOGS AND CATS in the United States that we could give every single person who lives here.. some babies to 100 plus.. One of them and we would still have them left over.

PLEASE NEVER EVER PAY $ FOR A DOMESTIC ANIMAL...TO ANYONE. ... DOG AND CAT BREEDERS ARE THE LAST SLAVE OWNERS IN OUR COUNTRY . ADOPT A SHELTER PET, OR DONATE FOOD OR TIME AT A LOCAL SHELTER TODAY....

The groomer has a terrible attitude and is so bad at her job that I'm not sure why she's allowed to work there. She said she "got a little too close" on one of the nails, and said it was no big deal. At home I took a closer look to find she lopped off his ENTIRE nail and PART OF THE TOE! I am beyond livid. Walking out with my pet, I told the manager, "She is very rude, and I won't be back." She looked like a deer in headlights and the only response she could muster was, "Okay." I was able to get a refund for the grooming, but for whatever reason this could not be done without my returning to the store. There is no excuse for a simple haircut resulting in an animal being maimed. The lack of integrity of the groomer casually dismissing it as "a little too close" thoroughly...