They fixed the mistake and we know next time what to expect, so changing the review. Thank you!
My husband, Jeff, wants people to know that he is upset because he went to pick up a pizza that I ordered. We have not ordered through the App before and didn't realize the new system. Although I can see it's benefits, I understand his frustration. The employee could've provided assistance to how the new system works, but apparently just turned him away since he didn't have his code or QR code. When I can back in with my code, the lady who came from the back gave me my code (which I already had in my hand). If it could be given to me, it should've been given to him. He's not happy with the service received. Hopefully he enjoys the food as I can't eat it, so it's all his. The only reason I ordered was for him, so I hate that he had a bad experience inside.
To top it all off, I ordered cheese and got pepperoni. Would be fine if that was something he could eat. Now we have to spend gas coming...
Read moreMade a large order. Was polite and called it in early so they would have time. 20 pizzas only 1 specialty pizza because of a food allergy. They completely forgot that pie. No big deal. Until we called to tell them they had made a mistake. They were rude to my husband ( the food allergy) . The stores location was so far away that by the time we realized we definitely weren't going back. They demanded pictures of 20 boxes of pizza or they weren't correcting the order. He got upset and hung up. So they called us back to demand pics for a pie we weren't coming to get anyways. Very rude , very unprofessional, some food was burnt some not cooked all the way through. We are here every year. We won't be using them the next year. If u have food allergies DO NOT TRUST THEM!...
Read moreNormally I eat here and their food is delicious but today I ordered the bacon cheese crazy puffs and they're supposed to be a gooey layer of cheddar cheese in the middle it advertises it not only in the app but also on commercials on TV as well as in store and what I got was not that... It was all bread and not even worth eating. When I called I was very respectful I just said that they didn't come with any cheese in them and I even took a picture and sent it to her and she sat there and argued with me and told me that she was sure that there was cheese in there and she sees yellow cheese and that's how "corporate" makes them... Yes, when I actually took the toppings off I saw a little bit of yellow cheese but it's nothing like advertised... Sadly nothing...
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