T-Mobile — Local services in Tahlequah

The only reason this is not a 5 star rating is because of Arron M. He treated us rudely as soon as we walked in. I wasn’t sure what it was but after watching him interact with people of his own race I was convinced it was because of the color of my skin. He was rude and short and refused to actually help us with questions we had. However a Caucasian couple came in after us and he basically greeted them at the door and was polite and went above and beyond for them.. what makes this a 4 star is the manager Mike. Who stepped in when he saw the altercation with us and Arron and actually found out that the issue we had actually had NOTHING to do with us. It was something T mobile did on there end and he was able to rectify the situation and we left feeling a bit better than when we came. Thank you Mike for treating us like human beings instead of a stain...

We were told that our 4 phones would be free. We did not want a protection plan. We were told our bill would be $220 a month. I got my first bill and it is $295. There are 4 phone payment plans on our bill and one protection plan. Our bill is $295. We have spoken to multiple employees at the Tahlequah store and corporate. Not one person has been able to resolve our issue. We are frustrated and disappointed. They promised to credit our next bill, but at this point, I don’t believe anything they say. We would not have gotten new phones if we knew we would have to pay for them. We have given them more than 2 weeks to resolve this issue. I checked the app this morning. My bill still...

Very disappointed. We were supposed to get free phones. Not true. When we received our bill we are being charged for them. My wife and I went in last week to get this resolved and told that they couldn’t do it right away because of some computer or website issues manager said he would take care of it that didn’t happen. I went in today to talk to them about it they said they couldn’t because I was not on the list. Everyone on our plan was supposed to be on it they dropped the ball again. Tired of this....