Let me first start by saying that I rarely get my nails professionally done. I am a cabaret style dancer and prefer the feeling of my natural nails. The place I usually go to was too far and I was in a hurry so I took my time to research a new salon. I came across Polished and it looked nice, had good reviews, and was close to my job. I called and spoke with the male receptionist who was extremely polite and professional and that sealed the deal. I walked in at 5:20 pm was greeted by Kevin and the receptionist I had spoken to earlier. They were clearly busy but I did not mind the wait since they were kind enough to offer me refreshments and the atmosphere was beautiful. Up until this point I was extremely impressed with my visit. Then I sat down with Tee (at least that what her name plate said) and that's when things turned for the worst. It was the most PAINFUL experience of my life. First of all she was clearly in a hurry. I asked for a full set and to get my eye brows done and she did both in 30 minutes. I came in at 5:20, sat down with Tee at 5:45 and she was done at 6:15. A full set alone usually takes about 45 plus an additional 10 minutes or so for brows. She cut me twice using the sander to buff my nails. She was too busy talking to Kim and kept running into my cuticles. And she was extremely heavy handed and literally man-handled me. She kept jerking my hands and practically pulled my arms out of their sockets. Oh and my brows: She barely let the wax cool before putting it on my face and thinned out my brows after I told her not to. They were already shaped, I just wanted them cleaned up a bit. Back to my nails: They did not have paper towels to dry with, instead they used actual wash clothes/hand towels which left a thin layer of lint/residue and I explained this to her before she started painting. She said to me "Don't worry, I fix" and then proceeded to paint the nail. I repeated myself and said " NO you don't understand, you just put paint on top of the lint" She looked at me like I was stupid and again said "Don't worry, I fix for you" And again continued to paint. When I looked at my nails, the right thumb nail had a ton of air bubbles and a missing patch that I asked her to fix. Instead of removing the polish and repainting she then applied an additional layer of top coat and then told me to go dry. While sitting at the drying machine I noticed under the UV lights that the right thumb nail she had just painted she used a different top coat. The nail instead of being black (the color I requested) glowed blue under the lights. I asked her about it and she brushed me off. Sure enough this morning I go outside and my nail is Blue :( Overall, I did not enjoy the experience and I will not go back. Tee was rude, rushed, heavy handed, and too busy talking to Kim and Lambda to even...
Read moreMy name isn't Yvette that's my mom... but it was my mothers birthday and im the type of person to come regularly to a salon if i feel they are truly good.. I've done allot of research on which salon to go to and who's the best out there and as you can see this was.the number 1 spot.. so i made an appointment for my mother to get the hot rocks treatment a manicure and pedicure and all.. we arrived early and as soon as we walked in the salon no one greated us or asked if we needed anything they all just stared and ignored us reminding you we're the only African American women there i tried catching someomes attention and they ignored me so we just Sat there with my child in my hand... after a while another older white woman walked in the salon and they immediately rushed to the front greated her and asked if she needed anything to drink they took her jacket and sat her in a chair and created a friendly conversation with her then afterwards they finally decided to rudely ask us what we wanted and i told them we had an appointment.. they did not acknowledge my appointment they barely spoke English which i know they could from them previously speaking to the other woman i showed them the design i wanted on my phone and the owner began screaming at the top of her lungs about how she's not doing it instead of politely saying no which i completely understand seeing the fact that o work in a similar environment that they do,. They then Sat my mother down very rudely they did not offer her anything to drink she had to ask... we had an appointment with the manager because i wanted the best for my moms birthday and instead i later found out from the conversation my mom had with her stylist that the girl that did her nails just recently started.. I am a very classy woman that love being pampered but this salon only saw color and judged us because we were black and ruined my mothers birthday gift my mom had to keep telling the girl to fix crooked nails and the outcome was not satisfying my mom did not get her hot rocks treatment that i scheduled for and only when they found out i was spending over 90 bucks there they started treating me with a little value.. i then tried there again to give them another chance the same.thing happened i was ignored and treated like a thug i had high aspects in this salon but your experience here depends on the.color of your skin and the money in your pocket i will be taking my...
Read moreIf i could give my experience zero stars, I would've. The lady that I has was horrible. I get that her job is to sell me on pricier options, and I'm used to that, but after I say no 2 or 3 times, let it go! Then she of course would have an attitude when I refused the pricier option. She cut my nails incredibly short and one was literally in an angle. I asked her to fix it, she told me it was fine because had put a layer of polish on it. I told her it was not and I'd like it straightened. She did, and then tried clear polish to cover the fiings. No ma'am! I I politely asked her to remove the paint and redo it. She did but was very visibility upset. She began speaking in another language very loudly, it was obvious that she was talking about me, but whatever. When it was time for my pedicure she kept telling me to put my feet in the water, but it was ice cold, I asked for some warm water, she turned it on as hot as it got, so I kept taking me feet out to let it fill up, then asked for a little cold water. The chair was broken and the entire side fell off. The pedicure was fine but when she finished she literally got up and left me there and went to the next customer. Didn't bother trying to help me get my newly painted toes into my sandals....
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