i do not know where to begin, that is how terrible my ross experience was this afternoon. my elderly mother did not realize where the line began and proceeded to go to the register. a ross employee shouted at my mother "you can't cut the line you need to go to the back". my mother was shaking and taken back at the cashier's attitute. the cashier was not wearing a name tag and i kindly asked for her name - her response- "why". needless to say she refused to give me her first name. not long after that the loss prevention employee told me to wait outside!!! the employees were so rude and mumbled under the breath mean comments. i waited outside and when my mother was at the register- i opened the ross door to see if my mom needed any help. that is when once again i was asked to leave. not one employee had a name tag on and there attitudes were so inappropriate. my mother came outside and we proceeded to the car. a minute later the police arrived in front. i cannot imagine why the police were called or why i was thrown out. i had to take a picture of the sales associate bc she refused to tell me her first name. she is a miserable employee- and to treat a senior like she did...
Read moreRoss has always been a great store in fact i shopped there for years. Yesterday it was wack. The security kept following my every move to the point where it was annoying and i felt like i was being disrespected. There are ways to observe a customer dicreetly without making a person uncomfortable like he should demonstrate professionalism.The store was a total and thorough mess especially where the carpets were they were all on the floor stuff all over them, the children shoes section was so disorganized and frankly poised as an hazard for customers. The underwears were on the floor as well and some looked dirty. The store was ridiculously disorganized making me wonder is there a manager here? Cashiers also need to start being more upbeat they appear as if they were at a funeral service, except for two team members who openly flirted. Bad...
Read moreWe came here a couple of weeks before Christmas. While I get that these discount stores are going to be different than the mall stores, this one was in a lower category than most. One of the things that we found odd was that they had no holiday clothing. Right before Christmas? It didn't occur to them to prepare? While we found almost nothing we were looking for, we did come up with a couple of things. Which meant that we had to get in line......and wait......and wait. There were easily 50 people in line ahead of us and only 3 registers open out of about 10. If we had had more time, we would have gone elsewhere, but we were stuck.That's...
Read more